AI agents to handle your
frontline support
"We could try to write our own LLM application but we didn’t want to invest our time into that. We wanted something that we would not have to maintain and something that somebody else will work on improving. We’ve seen a significant drop in tech support emails that contain simple customer queries. We liked the results, our customers are happy and we are not looking elsewhere."
Train
AI agents learn about your
company in minutes
Learn from your past replies
AI agents use your existing conversations - like emails, tickets, and live chats - to understand how you talk and respond in your voice.
Learn from canned replies
The AI automatically picks up your existing help desk macros and canned responses. No setup or manual training required.
Learn from your help center
Whether your help center is public or behind a login, the AI agents can learn from it and start answering questions right away.
Learn from your company docs
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.
See all integrations
Configure
AI agents can sound and
act like human agents
Fully control when and how the agents work
With ‘prompts’ you can describe – in plain text – when you want the AI to
engage with a ticket, what you want it to do and how you want it to sound.
Enable actions and API calls for the agents
Agents can plug into your help desk and apps like Airtable or Shopify, look up
information in real time, and take actions. They can work with any API endpoint.
Corrections
Correct any response by simply chatting with the AI, and see how the agents keep improving with time.
Custom integrations
Connect the agents with custom tools like a real time pricing database look up.
Multilingual
Powered by ChatGPT, the AI agents can work in almost any language.
"We use it to be the first responder to our Helpdesk tickets in Jira. It essentially acts just like an agent would. It reduces the need for a human to have to deal with an issue that could be resolved by referring to documentation or by walking the user through steps. It was quite easy to set up. The support we have received from the eesel team has been great and they have worked with us on our specific requirements."
Escalate
AI agents escalate
when needed
Control exactly when and how the agents hands off
Describe - in plain text - the process of escalation, and see how the AI agents seamlessly hand over to human agents.
Train
Test and roll out
with confidence
Run simulations
Run simulations in a test environment over past tickets, and see how the AI agents perform.
Gradual roll out
Describe the kind of tickets the AI agents should handle and automate away incrementally.
Out of the box reports
Automatically measure deflection rates, gaps in the agents, cost savings and customer satisfaction.
AI copilot
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
Explore AI copilot
AI triage
AI can process all tickets and conversations, and route, edit or tag them based on your workflows.
Explore AI Triage
AI internal chat
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
Explore AI internal chat
AI chat bubble
Embed an AI chatbot on your website or app to sell or support 24/7, even while your team sleeps.
Explore AI chat bubble
Loved by 100+ customers
around the world
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."
"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Get started now
for free.
for free.
