Automate frontline support
Draft replies and assistance
Route, edit or tag tickets
Chatbot on your site
Instant answers for your team
Instant email & ticket drafts
Over 100+ apps supported
AI live chat for ecommerce
Assist your agents in real time
Answer customer questions
Answer service desk queries
Help your team operates
Support service management
Thoughts on everything AI, customer support and sales.
Struggling to scale your support with Gorgias's native email-to-ticket system? This guide breaks down the standard process, reveals its limitations, and shows you how to implement advanced, self-serve AI to automate replies, triage tickets, and resolve issues faster.
Kenneth Pangan
Explore the features, pricing, and potential drawbacks of Gorgias chat campaigns. See how proactive chat can boost revenue and why integrating a powerful AI like eesel AI can overcome limitations and unlock true automation.
Discover how to use Gorgias round robin to distribute calls and tickets fairly. We’ll cover the setup, the pros, and the common limitations that growing teams face, and explore how AI offers a smarter alternative.
Stevia Putri
A deep dive into Gorgias live chat for ecommerce brands. We cover its key features like Shopify integration and chat campaigns, break down its pricing, and explore its limitations compared to modern AI support platforms.
Struggling to meet your Gorgias SLA policy targets? This guide breaks down how to configure SLAs, track performance, and reveals the secret to preventing breaches with AI automation.
Struggling with manual ticket assignment in Gorgias? Our guide covers the native Gorgias auto assign feature, its limitations, and how integrating an AI layer can revolutionize your support efficiency without replacing your help desk.
Thinking about using the Gorgias customer portal? Our in-depth overview covers its features, pricing, and key limitations you should know before committing.
Struggling to lower your Gorgias first response time? While native tools like Rules and Macros offer a starting point, they often hit a ceiling. This guide breaks down how to use Gorgias's built-in features effectively and when to integrate a powerful AI agent to provide instant, accurate support that scales with your e-commerce brand.
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