Streamlining customer service is a top priority for organizations, especially in 2024 with the increase of AI support. It can help scale with your business without the hefty fee or time spent hiring and training new people, or needing support reps available 24/7.
Zendesk has recognized the desire for their customers to utilize AI technology. They now offer their own AI agent support built into their packages. The downside is that this AI agent has features that are locked behind an extra pay wall, and you are also charged for each automated resolution. Zendesk are still early in their AI implementation and have had many changes to their pricing model and features, so it’s important to explore alternative and more established options to make sure you’re getting more bang for your buck.
What is a Zendesk AI agent?
A Zendesk AI agent is an AI customer support agent that provides automated features like chat conversations, ticket resolution, escalation, and other helpdesk functions. AI agents are currently the best way to affordably scale customer support and their features are always improving and expanding. Oftentimes, AI support tools integrate with other business tools and apps.
This list will consider available features, pricing models, customization options, and integration options.
Top 6 Zendesk AI Chatbots
Zendesk's native AI tools are designed to enhance support efficiency and streamline workflows directly within the platform. These features help automate tasks, improve response accuracy, and provide valuable insights. However, Zendesk’s AI has limited features if you aren’t paying for the premium add-on.
Key Features:
Answer Bot: Automatically suggests relevant help center articles to customers.
Automations & Triggers: Use predefined rules to automate ticket routing, updates, and follow-ups.
Smart Assist: Provides agents with contextual suggestions and relevant information.
Analytics: Offers insights into ticket trends, agent performance, and customer satisfaction.
Pricing:
Zendesk’s AI capabilities are integrated into their various service plans. Pricing varies based on the features and level of service needed. However, advanced AI features, like triaging and analytics are charged an extra $50 per agent/month. They also have extra charges based on number of resolutions.
Integrations:
Currently only supported within the Zendesk platforms.
Within a few minutes, get an AI agent that will totally transform your support. Reduce costs, improve the quality of replies, and free human agents up to focus on what matters. Unlike other AI agents, eesel AI includes chatbot features as well as triaging, escalation, and drafting. When integrated with internal tools like Slack and Teams, eesel can also be used to help employees source information easily.
Key features:
5-minute Set Up: Simply install the app, and within 5 minutes, get an AI agent ready to go
Draft replies for all tickets: For all incoming tickets, the AI can automatically draft replies and leave it as an internal note for your human agents
Answer Tier 1 tickets: If you like, you can get the AI to automatically handle and respond to Tier 1 tickets
Escalate to humans: The AI can automatically escalate tickets to a human as needed
Easily train on any past tickets, help articles and more: Whether it's your Zendesk help center, or your Confluence wiki, or some Google Docs, you can train your AI agent with this in a few minutes.
Customizable tone: You can fully customize the tone with which the AI responds.
Pricing:
eesel AI offers a 7-day free trial to test their features. After this, they offer their service for $299 per month. This includes customized branding, training on unlimited public or internal pages, and several AI agent bots for your channels.
Integrations:
Website via embed or link
Helpdesk (Zendesk, Intercom, etc.)
Slack
Microsoft Teams
Easy Ticket AI is an AI assistant that slashes average handling time, promote a consistent brand tone, and delight their customers at scale. Easy Ticket AI does not have a chatbot feature for customers, but instead focuses on sourcing information for response drafting at scale.
Key Features
Automatic AI reply drafts
AI rewrite and translate
AI analysis and recommendations
AI assistant chat
Pricing:
Easy Ticket AI has two plan options: Basic and Pro. For a single AI agent, basic is priced at $10 per month, while pro is $25. The basic plan only drafts responses and helps to rewrite, while the pro plan has more advanced features. Another pricing downside is the extra expense of training the bot on knowledge outside of the help centre documentation ($50 per training run).
Integrations:
Zendesk
Certainly AI is a Zendesk chatbot support agent that prides itself on timely and accurate responses. Their AI is able to open, update, and close tickets while escalating seamlessly to human agents as needed. There are extra features that provide relevant statistical data to help inform support activities.
Key features:
Understand and reply to your customers' questions in more than 14 languages.
Only give human-approved answers, ensuring compliance and consistency.
Multiple APIs and Webhooks options for reporting, data sharing, and more.
Live handover between chatbot and agents.
Route customers to the relevant department.
If agents are not available, collect the customers' info to get back to them later.
Pricing:
Certainly currently has a 14-day free trial. After this, they have a Growth plan valued at € 2,000 a month. There are no other plans publicly available, but they have an enterprise tier that requires contacting their sales team to sign up for.
Integrations:
Integrated with native Zendesk products such as Chat, Support, Help Center Articles, Sunshine, etc.
Integrates with third-party CRM, Product & ERP tools. (Average integration time: 30 minutes for non-coder).
Solvemate is a service automation platform with Zendesk chatbot integration. They enable brands to deliver quality customer service through meaningful conversations. Their customer service automation platform is powered by smart conversational AI that allows companies to create chatbot conversations so service teams can focus their expertise where it matters most.
Key features:
Personalized and real-time service
Chatbot handles repetitive requests
Dynamic decision tree logic for understanding queries
Tailored experience for customers
Pricing:
Solvemate has a free 30-day trial. Solvemate has several tiers of pricing, starting at $49 per agent/month. However, customer service and support as well as several advanced features like language detection and business-critical integrations are locked behind the more expensive payment tiers. There are also add-ons for extra features like AI assistance, which is again charge per agent/month.
Integrations:
Some integrations are locked behind higher payment tiers. It integrates with Zendesk and other helpdesks, as well as chat platforms like WhatsApp and Facebook Messenger.
Ada is an automated Zendesk support chatbot powered by AI and Natural Language Processing. It is the first line of support and solves customer inquiries automatically. It can help businesses scale with personalized AI customer support.
Key features:
Live chat handoff without interrupting the conversation.
Create and update tickets in Zendesk
Consistent measurements across platforms
Support customers through alternative channels
Pricing:
Ada doesn’t provide public pricing information and requires users to provide their details in order to get a quote for price. Some previous users have shared that the price range is between $20k-50k+ per year, depending on your setup. They have two main products: their chatbots, and their AI agents.
Integrations:
Salesforce
Zendesk
Social media
Key Takeaways
These Zendesk AI chatbot integrations are a great way to easily set up an AI solution for your help desk. They all have features and strengths that can improve and streamline the customer support process, elevating business operations with the click of a button.
However, it’s important to note that you should choose a tool that matches the way your company and your support team operate. Many of these options include free trials so that you can test out each of them and make an informed decision.
Have a look at eesel AI's free trial right here to get started in the world of Zendesk AI chatbots within five minutes.
Looking for more information about Zendesk AI chatbot support? Check out our other articles:
How To Integrate AI Into Your Helpdesk
10 Ways To Use AI For Your Helpdesk
