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Add an AI copilot to your Intercom

Amogh Sarda

Amogh Sarda

Founder

Sky’s the limit when you use an AI Copilot, these tools make workflows faster by giving instant and accurate answers, helping agents close tickets faster and with less training. Integrating a copilot into Intercom will change the way your live agents go about customer service.

The Fin AI copilot, Intercom’s native AI solution, helps do this by providing seamless support by pulling data from past interactions and other knowledge bases. While Fin comes with several benefits, eesel AI offers more flexibility in its toolkit, allowing for more platforms for integration.

With AI copilots, you can cut down on wasted time and errors, allowing you to focus more on enhancing customer experience.

What is an AI copilot?

In the AI space, the term copilot is thrown around a lot and basically refers to a virtual AI assistant. This means it’s just a fancy way to say “conversational AI”.

Unlike traditional non-AI chatbots, AI copilots use natural language processing (NLP) and large language models (LLM). In other words, AI copilots use advanced technology to sound more human.

Think of it like this, chatbots are used by your customers to get answers to common queries, while copilots can think like a human agent and assist your support team.

Key features of Fin AI Copilot as an assistant

Intercom’s Fin AI copilot was designed to improve live agent efficiency by sharing answers in real time. It’s built directly into the Intercom interface, meaning agents have it available to them when they need it.

Standout features

  • Context-aware answers: Fin has the ability to pull answers from previous interactions along with whatever is in the database it’s based on, this means your agents will get answers faster.
  • Multilingual support: Supports over 45 languages meaning your agents can communicate with a global customer base.
  • Source transparency: Fin provides references for every reply, meaning agents don’t have to worry about made up answers.
  • Agent training assistance: Fin acts as a guide for onboarding new agents who are unfamiliar with all possible issues.

While Fin is amazing at what it does, the number of platforms it integrates with is holding it back. An issue quickly solved by eesel AI’s copilot.

Why eesel AI’s copilot stands out as an Intercom integration

While Fin is a strong contender for a copilot, eesel AI offers a much greater flexibility in the number of tools it integrates with, allowing for businesses using a wide suite of apps to use it. eesel AI comes with all the benefits Fin offers and:

  • Broader integration capabilities: eesel AI has a bigger pool of platforms it can integrate with, such as Google Drive, Slack, Confluence, and many more, allowing for a bigger more complete knowledge base for it to pull from.
  • Extensive customization: You’re able to fully customize the eesel AI copilot’s tone, behavior, and prompts to match your brand voice to a tee, pretty much meaning that all your customers get consistent customer experience.
  • Transparent pricing: Aside from specific monthly plans, where everything included is laid out at a flat rate, there are custom plans to fit your needs. All plans have a pay-per-interaction price model with no hidden fees and no paying per-agent.
  • Enhanced reporting: eesel AI has a reporting section where you can see detailed analytics based on deflection rates, knowledge gaps, and ROI, which allows you to pull insights and make any needed adjustments.

By combining eesel AI’s copilot integrations with all these features you get a much more robust customer service system and keep customers coming back for more.

Set up an eesel AI copilot in minutes!

Here’s a couple of simple steps to get your eesel AI copilot set up for Intercom:

  1. Sign up or log into your account and head to the dashboard.

intercom copilot dashboard screenshot

2. At the top left select the bot you’d like to use as your AI agent.

3. Click on the “+” icon next to “Sources” and add all relevant sources.

Select sources for your Intercom copilot to be trained on

4. Back at the dashboard, click on the “+” icon next to “Destinations” and select Intercom. From here you’re going to want to click on the “AI Assistant” tab, and press “Install extension” if you haven’t already used the extension for the Sources.

How to use eesel AI as a copilot in Intercom

Once you have installed the extension and trained your bot on your Sources, head to an Intercom ticket and draft a response! You can ask it more questions, or tell it to adjust the answer. Or, simply ask it questions about the topics in the ticket to find answers.

Taking advantage of AI copilots in customer support

AI copilots like the Fin AI copilot and eesel AI are changing the way customer service is handled. They’ve sped up the process, making ticket resolution faster for your life agents which in turn means giving your customers faster support. Whether it’s speeding up the workflow for your live agents with an AI copilot or you’re just looking for ways to integrate more platforms into your main one, eesel AI has you covered.

Transform the way your agents provide customer support with eesel AI, try us out for 7 days, no strings attached or contact us at hi@eesel.app.

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