Picking the perfect AI for Confluence makes a world of difference in for your team. But with so many similarities in their offerings, it can be hard to know which can be right for you.
While both eesel AI and Atlassian Rovo integrate with Confluence, and offer a lot of similar features, they each bring their own flavour to the table.
For example, eesel AI doesn’t just connect with Atlassian’s platforms, but also Google Docs, help desks, and hundreds (yes hundreds) more. It provides quick answers and streamlined access across all of those sources.
However, Atlassian’s Rovo is built right into the Atlassian suite as an AI companion within Confluence Cloud.
Let’s see which AI solution might suit your team’s needs better.
Our recommendation for the AI Confluence option that’s right for you
- Choose eesel AI if your team needs to integrate with apps outside of Atlassian. You’ll get deep customization, and affordable scalability across diverse tools.
- Choose Atlassian Rovo if your organization wants to keep everything within the Atlassian suite, and wants to prioritize in-suite automation.
eesel AI benefits for Confluence
eesel AI is a customizable solution that simplifies support, enhances team collaboration, and improves customer interactions across all your platforms. Thanks to its advanced customization, extensive integrations, and affordability, eesel AI lets you upgrade your Confluence setup without breaking the bank.
Key benefits of adding eesel AI to Confluence
- Instant internal assistance with Teammate AI: eesel AI’s Teammate AI acts like the ideal teammate to your support team. Once connected to your knowledge sources like Confluence, it provides quick answers to your team on Slack, and Teams, providing access to info without missing a beat.
- Real-time customer engagement: eesel AI can bring answers from your chosen Confluence pages straight to your customers. It handles product questions and support requests automatically, slashing manual response times, and taking care of Tier 1 tickets for you.
- Broad customization and integration options: eesel AI shines with its advanced customization and integration options. You can set up multiple bots, each with tailored permissions, tone, and actions. With integration support for over 100 platforms, eesel AI ensures a cohesive experience across all your tools.
- Search for fast access: eesel AI helps you find relevant answers instantly. You simply ask the AI a question, making it easier to find specific information in large Confluence databases.
- Cost-effective payment model: Pay a flat fee every month, and only pay for extra when you want more interactions. No automatic fees or payments. It scales smoothly for teams of all sizes, and with a free trial available, you can experience AI-driven support without hefty upfront costs.
Atlassian Rovo benefits for Confluence
Atlassian Rovo acts as an AI companion inside your Confluence or other Atlassian apps. It works to help find information and work collaboratively with AI to learn about content within Confluence and transform it to suit your needs.
Where Atlassian Rovo and Confluence performs
- Searching the Atlassian suite and connected apps: Rovo excels at finding relevant and personalized information from across Confluence and connected apps. Chat with it inside the browser or Confluence to find docs and info.
- Project insights across docs: Access Rovo’s chat widget to answer questions, or use it as a browser extension while you work.
- Automate simple tasks: create an agent that is able to make Confluence pages, or add descriptions and information to existing pages. Automate tasks across the Atlassian suite.
Feature comparison: customization, integrations, and cost
| Feature | eesel AI | Atlassian Intelligence |
|---|---|---|
| Customization | High flexibility with multiple bots, each tailored for specific audiences, with full control over tone and actions. | Limited customization. Built-in features offer basic automation and responses but with less control over bot behavior. |
| Integration Scope | Connects with 100+ platforms, including Confluence, Slack, Google Drive, and Zendesk, supporting varied workflows. | Integrates directly within Atlassian’s ecosystem (Confluence, Jira), great for working within Atlassian products, not ideal when you use non-Atlassian apps. |
| Setup Complexity | More options for tailored configurations may require a learning curve and setup time, especially with multiple bots. | Streamlined setup within the Atlassian suite, suited for teams needing minimal initial configuration and faster deployment. |
| Use Cases | Ideal for teams needing custom AI for both customer support and internal tasks across multiple platforms. | Limited uses. Best for Atlassian-centric teams seeking AI support for internal automation and basic content management. |
| Cost Structure | Flat rate with a pay-per-interaction model scales affordably, with a free trial available, fitting teams of all sizes. Don’t pay per user. | Only available on Premium and Enterprise Atlassian plans, which may be costly for smaller or non-enterprise teams. |
| Data Privacy & Security | Data privacy managed independently with SOC2 compliance. Customizable access settings across platforms. | Adheres to Atlassian’s built-in security and permission frameworks, suitable for teams with strict compliance requirements. |
When to choose eesel AI for Confluence?
eesel AI is ideal for Confluence users who need flexible, multi-platform AI solutions that are customizable and cost-effective. For teams managing workflows across various tools, eesel AI’s adaptability and broad integration options make it an excellent choice. Here’s when it’s especially useful:
- Customizable AI for multi-platform teams: For a mid-sized e-commerce company using Confluence for internal knowledge sharing, Zendesk for customer support, and Slack for team communication, eesel AI enables the creation of customized bots for each platform. With one bot for customer inquiries on Zendesk, another for team support on Slack, and one for internal knowledge in Confluence, each bot is optimized for its platform, providing consistent, reliable responses across all channels.
- Cost-effective AI support for growing companies: Start-ups aiming to streamline support without high upfront costs can leverage eesel AI’s payment model. They can automate frequent support queries and keep expenses manageable as they scale.
- Advanced customization and control for brand-specific needs: A software development company with a distinct brand voice can rely on eesel AI to reflect its unique style across interactions. Each bot’s tone, actions, and escalation paths can be customized to align with brand guidelines. For example, bots in Confluence and Slack can be configured to tag tickets that require human attention automatically, while maintaining the preferred language and messaging style across each channel.
When to choose Atlassian Rovo for Confluence?
Atlassian Rovo is a strong choice for teams already deeply invested in the Atlassian ecosystem.
- For teams focused keenly on Atlassian products: Organizations that already rely on multiple Atlassian products – like Confluence, Jira, and Trello – will enjoy the convenience (which comes at a cost) Atlassian Rovo provides. Built-in automation allows teams to create Jira tickets directly from Confluence and use the Q&A search feature for faster information retrieval.
- For teams focused on automation and task management: Project management teams that frequently use Confluence and Jira will benefit from Atlassian Rovo’s automation capabilities. Individuals will be able to navigate and create Confluence pages, while chatting to Rovo within their integrated apps.
So, what one should you choose?
Choosing between eesel AI and Atlassian Rovo for Confluence comes down to your team’s needs for flexibility, integration, and functionality.
For teams needing cross-platform support, advanced customization, and a cost-effective model, eesel AI stands out. It integrates seamlessly with over 100 tools, making it ideal for teams handling diverse workflows across platforms like Zendesk, Slack, and Confluence. With features like customizable bots and flexible pricing, eesel AI adapts to both customer-facing and internal needs.
In contrast, Atlassian Rovo is a strong choice for teams already invested in the Atlassian ecosystem. It boasts impressive features that fit perfectly with Atlassian’s apps and popular uses, but has limited benefits for Confluence on its own. Individuals will benefit from Rovo’s chatting and search features but broad integration features and cross-departmental organization will be a limitation.
To explore how eesel AI can transform your Confluence experience, consider a free trial or book a demo today. Discover the benefits of advanced customization, extensive integrations, and affordable scalability with eesel AI.
