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Aurenz uses eesel AI to provide a smooth set-up experience.
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Complex configuration can be confusing, and high-quality support and documentation is a must.
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Aurenz wants to allow customers to find solutions when they need them.
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They prefer eesel AI because of its ease of use and price-performance ratio.
Aurenz is a company that offers a wide range of services and products. They offer fraud protection, communication analytics, healthcare billing software, and hotel communication connections. With such diversity of service, the needs of their customers vary significantly. They recognize the need to have a tool that can provide support not only internally but for their external partners and end-user customers.
With over 35,000 installations, Aurenz is proud of their quality of service and ability to unite communications for their customers. They find that eesel AI is the perfect fit for their services, as it enables them to offer round-the-clock support to their broad range of customers in diverse industries.
AI Chat for customers, right where it’s needed
Aurenz understands the need for communication to be a priority. With complex software, configuring it for the first time and being able to provide a smooth setup experience for new customers is a must. “We use eesel AI for our information portal for the installation, configuration, and troubleshooting of our UC-Analytics software for our partners and end customers,” Stephan says.
Instead of stressing over the configuration of their new software, Aurenz customers can now turn to eesel AI to help explain the process and troubleshoot with them.
Decrease support queries by increasing customer autonomy
Aurenz recognizes the value of streamlined processes and communication, and dealing with repetitive support queries is an area that requires optimization. As Stephan says, “We hope to decrease the amount of support cases we receive by email and telephone, because our customers can find solutions by themselves.” With this increased efficiency, Aurenz’s support teams can focus on providing higher-quality support for more complex issues.
“With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources,” Stephan says. Customers can use sources to verify information or be directed to learn more from their help center pages.
Aurenz chose eesel AI because they wanted a tool that helped their users integrate, install, and find solutions when they needed them. They’ve increased their productivity and reduced support resolution turnaround using a cost-effective solution. “It is easy to install and configure, and the price-performance ratio is good.”
