- Billwerk+ uses eesel AI to connect their Confluence and Slack.
- Customers use their “Optimize bot” to find accurate responses and self serve.
- Billwerk+ has seen a great reduction in ticket volume and operational costs.
Billwerk+ is one of Europe’s leading providers of subscription management, recurring billing, and payment solutions. Based in Frankfurt, Germany, the company helps businesses automate recurring processes, reduce operational costs, and ensure compliance with regulatory requirements.
With a growing customer base and a portfolio of products Billwerk+ fields plenty of questions on a variety of topics – meaning customer support agents need to be on top of all of their product knowledge for each offering. Allowing a customer to self-serve and find answers to their questions without requiring an agent to respond, they turned to eesel AI.
Why eesel AI?
eesel AI stood out for its ability to crawl existing content and support Confluence and Slack, making it a seamless fit for Billwerk+’s infrastructure. eesel AI has the unique ability to connect with almost any platform your company uses, enabling a unified place to find and provide knowledge about your company – internally or externally.
Billwerk+ added a live chat bubble to their help center in order to allow customers to easily search their knowledge base for answers. By enabling customers to self-serve, Billwerk has been able to reduce their operational costs. With eesel AI, you pay a flat fee designed to suit your usage volume. You can invite teammates to add sources or customize the bot without needing to pay for extra seats.
The integrated solution
The bot for the Billwerk+ Optimize product became a clear success, proving to be a valuable resource for customers. As Martyn Arbon, Chief Technology Officer at Billwerk+, explained: “Optimize bot has been used a lot by customers and has seen to be successful.”
Its instant, accurate responses helped reduce support ticket volume and improve self-service, allowing customers to find answers without needing live support.
See eesel AI in action
Billwerk+ has integrated eesel AI into the Optimize help centers. Check out the setup at Optimize Help Centre. The chat bubble they have implemented provides an easily accessible place for customers to quickly self-serve, freeing up Billwerk’s agents to prioritize the complex tickets.
If you’re looking for an AI chatbot that works seamlessly with your helpdesk, Confluence, and website, eesel AI is the smart alternative. Get started with a free trial or reach out at hi@eesel.app.
