- BSJ makes use of eesel AI’s multiple bot capabilities to create bots specific for internal and external uses.
- Their AI was trained on a huge variety of topics, spanning across websites, PDFs, Google Docs and Drive files.
- BSJ have been able to improve their onboarding process by using eesel AI to help onboard new staff and provide quick answer and documentation sources.
Located in South West Jakarta, British School Jakarta (BSJ) has been providing a unique learning experience for children aged 2 all the way to 18. Their curriculum integrated British and international education systems, helping to provide students with a diverse learning experience inside their state-of-the-art classrooms.
British School Jakarta needed a way to centralize knowledge, speed up staff onboarding, and provide quick access to policies and schedules. With eesel AI, they automated responses to common inquiries, reducing administrative workload and improving efficiency.
Making information more readily available
As an educational pillar in their community, BSJ needed to be able to help as many people as possible. eesel AI has made this possible by handling many aspects of both knowledge management and dispersal.
BSJ has trained their AI bots on:
- Google Docs
- Google Drive files
- Google Calendar links
- PDFs
- Website pages
With access to all of these sources, they created customized inline chats to embed in specific pages on their website. This allows parents and students, both new and existing, to use the chatbot to get answers whenever they want. If they had questions about how school schedules worked, any upcoming holidays, uniform questions, all of these answers were now at their fingertips.
They’ve also created an internal bot, designed to keep all internal information separate from their public facing bot. This meant being able to onboard new staff much quicker. Without a human bottleneck holding back new staff from learning more about the school, they could learn and grow at their own pace. If a teacher had a question about specific procedures, but their onboarding was cut short, they can simply hop onto the internal chatbot and ask any questions they want and be provided with fast, accurate answers.
BSJ making a difference with information
With eesel AI, BSJ cut response times, improved access to information, and created a scalable support system. Now staff, students, and parents get quick, reliable answers without overwhelming support teams. They’ve taken their philosophy of providing students with the right information to prepare them for their future, and applied it to their customer service.
Looking to get started with an AI bot with all the right info, right at your fingertips? Start a free trial today, or set up a call with us to see how we can help streamline your internal and external support.
