Thoughts on everything AI, customer support and sales.
Breaking Frontiers: 10 Ways to Use AI for Your Help Desk
Discover the 10 ways to use AI to boost your customer support, streamline your agents workflows, and improve your help desk processes.
How AI is transitioning customer support roles to success, community, and education
Learn how AI is changing customer support, how it’s making customers happier than ever, and how your team can adapt successfully.
Zendesk AI: Features, Limitations, and Alternatives
Learn how AI can transform your customer service – boosting efficiency, and making your customers happier.
Understanding Zendesk AI Reporting and Analytics
Understand the importance and the uses of Zendesk’s analytics, and discover some alternatives that could offer you more.
Zendesk ChatGPT Integration: A Practical Guide to AI-Powered Customer Support
Here are the key benefits (and a handy setup guide) of ChatGPT in Zendesk. Improve ticket management while increasing your response times.
How to Integrate AI into your Help Desk Management
This is how you can use AI to draft replies, deflect tier 1 tickets, and access your knowledge base. Read on to learn more.
Zendesk Answer Bots: A Step-by-Step Guide to Setup and Optimization
Learn how to activate, optimize, and enhance customer support efficiency by setting up your Zendesk answer bots the right way.
Top 14 Customer Support Chatbots in 2024
Discover the best AI chatbots to streamline service operations, automate tasks, and improve customer satisfaction.