The
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Thoughts on everything AI, customer support and sales.
The must-track metrics in AI customer service
Learn how to measure the impact of AI on customer service. Track, improve and optimize AI to reduce costs and increase customer satisfaction.
The 10 best Chatbase alternatives for 2024
Explore the 10 best Chatbase alternatives in 2024 for customizable, affordable, and AI-driven chatbot solutions.
Generative AI for customer support: Changing the way businesses talk with customers
What is generative AI? Discover how it can enhance efficiency, reduces costs, and deliver personalized, 24/7 service to help you scale.
How to build a customer support knowledge base
Learn how to build a customer support knowledge base that helps your team, speeds up ticket processing, and improves customer satisfaction.
Breaking frontiers: 10 ways to use AI for your help desk
Discover the 10 ways to use AI to boost your customer support, streamline your agents workflows, and improve your help desk processes.
How AI is transitioning customer support roles to success, community, and education
Learn how AI is changing customer support, how it’s making customers happier than ever, and how your team can adapt successfully.
Zendesk AI: Features, Limitations, and Alternatives
Learn how AI can transform your customer service – boosting efficiency, and making your customers happier.
Zendesk ChatGPT integration: your guide to AI-powered customer support
Here are the key benefits (and a handy setup guide) of ChatGPT in Zendesk. Improve ticket management while increasing your response times.