The
Paperclip
Thoughts on everything AI, customer support and sales.
How to implement Intercom’s Fin AI copilot: A complete guide
Thinking about adding the Intercom AI copilot to your support stack? This guide breaks down everything—from setup to pricing—and why tools like eesel AI might give you more flexibility.
How to set up an AI response generator in Zendesk
Tired of your support team drowning in repetitive tickets? This guide shows how to bring AI into your Zendesk setup to automatically handle common customer questions.
Zendesk AI ticket classification: Complete rundown in 2025
Managing an ever-growing ticket queue can be overwhelming for support teams. Zendesk AI ticket classification aims to solve this by automating ticket tagging, routing, and prioritization. But how well does it work in practice?
How to improve your Zendesk response time with AI
Learn how to use AI to improve your Zendesk response times. Don’t lose customers due to slow ticket processes, get AI to handle tickets.
Which is better for Zendesk: eesel AI or Forethought?
There are many AI options for Zendesk, but between eesel AI and Forethought which is better for you? Learn about what makes them different.
Transform your Shopify support with AI: A complete integration guide
Shopify is promoting AI solutions to help with customer service on their platform. Get information on how eesel AI makes it so much easier.
How to optimize Zendesk AI escalation: A practical guide
Get a practical guide on how to optimize Zendesk’s AI escalation. Get insight on what makes it run and how to make it work better for you.
Comparing eesel AI and Gleen AI (Alhena): Which is the best e-commerce support for Zendesk?
Gleen AI—Oh, I mean Alhena AI… a new name, but is it a better product? We compare Gleen AI with eesel AI to see which truly delivers for Zendesk e-commerce support.