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Support

Breaking Frontiers: 10 Ways to Use AI for Your Help Desk

Discover the 10 ways to use AI to boost your customer support, streamline your agents workflows, and improve your help desk processes.

Amogh Sarda

Amogh Sarda

Founder
Support

How AI is transitioning customer support roles to success, community, and education

Learn how AI is changing customer support, how it’s making customers happier than ever, and how your team can adapt successfully.

Amogh Sarda

Amogh Sarda

Founder
Support

Zendesk AI: Features, Limitations, and Alternatives

Learn how AI can transform your customer service – boosting efficiency, and making your customers happier.

Katelin Teen

Katelin Teen

Editor
Support

Understanding Zendesk AI Reporting and Analytics

Understand the importance and the uses of Zendesk’s analytics, and discover some alternatives that could offer you more.

Katelin Teen

Katelin Teen

Editor
Guides

Zendesk ChatGPT Integration: A Practical Guide to AI-Powered Customer Support

Here are the key benefits (and a handy setup guide) of ChatGPT in Zendesk. Improve ticket management while increasing your response times.

Diane de la Cruz

Diane de la Cruz

Writer
Support

How to Integrate AI into your Help Desk Management

This is how you can use AI to draft replies, deflect tier 1 tickets, and access your knowledge base. Read on to learn more.

Diane de la Cruz

Diane de la Cruz

Writer
Guides

Zendesk Answer Bots: A Step-by-Step Guide to Setup and Optimization

Learn how to activate, optimize, and enhance customer support efficiency by setting up your Zendesk answer bots the right way.

Diane de la Cruz

Diane de la Cruz

Writer
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Support

Top 14 Customer Support Chatbots in 2024

Discover the best AI chatbots to streamline service operations, automate tasks, and improve customer satisfaction.

Diane de la Cruz

Diane de la Cruz

Writer