The
Paperclip
Thoughts on everything AI, customer support and sales.
Zendesk intelligent triage: a complete setup and automation guide
Avoid missed SLAs and frustrated customers—learn how Zendesk Intelligent Triage routes tickets instantly and accurately.
Zendesk generative AI features: A complete 2025 guide
Zendesk has added several generative AI features in order to help support teams deliver faster and more accurate answers. Check out our updated 2025 guide on all of these features.
Complete Guide to Zendesk Automations: Setup & Best Practices
Your complete guide on Zendesk Automations. Learn how to set everything up and get some best practices.
Complete guide to Zendesk Autoreplies: Setup and best practices
The complete guide to Zendesk Autoreplies. Learn how to setup autoreplies in your helpdesk along with the best practices to follow for success.
Zendesk AI Features Review: An In-depth Analysis
Zendesk AI sounds great on paper, but how does it really perform? We break down its actual capabilities, hidden costs, and real-world challenges—plus why eesel AI might be the smarter choice.
Best AI chatbots for Zendesk in 2025: features and pricing
Get the most out of your support operations by reducing the repetitive questions and making time for what matters.
Are Zendesk chatbots worth the price?
Zendesk’s chatbot options comes with wild per agent per month pricing. It’s hard to justify that price tag considering the value users are actually getting.