In today’s fast-paced work environment, accessing the right information at the right time can be the key to efficiency and productivity. Confluence, a widely used collaboration tool for team wikis and documentation, holds a wealth of knowledge. But what if accessing this knowledge could be as easy as asking a question? Enter ChatGPT and GPT-4, AI models developed by OpenAI, which can revolutionize how we interact with our Confluence wikis.
Imagine an ✨ AI oracle ✨ that can answer any question based on your Confluence company wiki.
Why Integrate ChatGPT with Confluence?
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Reduce time spent searching with Instant Answers: Get immediate responses to any question without navigating through multiple pages. Perfect if you want to ask questions about your product, HR policy, support documentation and so on.
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Improve Onboarding: New team members can get up to speed quickly by asking the AI questions about company processes and projects.
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Integrate with help desks and automate support: You can connect the AI with your help desk like Zendesk or Intercom, and automate your Tier 1 support. The AI can be the ultimate support rep giving answers based on your Confluence wiki.
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Integrate with team chat and automate internal questions: Connect with your Slack so that your team doesn’t sink time
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Privacy and Compliance: With a focus on privacy, EU data residency support, and a commitment to not using data to train models, your information remains secure.
How do I set this up?
Integrating ChatGPT with your Confluence wiki is straightforward and takes about 5 minutes. Here’s how to get started:
- Select Your Content: Choose the spaces and pages in Confluence that you want the AI to learn from. This gives you control over the information the AI can access and provide answers from.
2. Start chatting: You can immediately start talking with the Knowledge.
3. Integrate with other tools: Integrate the AI with your existing tools like Jira Service Management for support automation, or Slack and Microsoft Teams for easy access to information without leaving your chat application.
It’s really as easy as that.
