In today’s work environment, giving customers the right knowledge at the right time can be key to more sales and more loyal customers.
Intercom lets customers ask questions through a chat widget, and is a vital tool in this process. But most of the time, Intercom guides customers through pre-planned questions and responses, known as a decision tree. That’s a problem if your customer has a question you haven’t planned for.
What if it could be as easy as typing a question?
Enter ChatGPT and GPT-4, AI models developed by OpenAI, which can revolutionize how we interact with our Intercom chats.
What does ChatGPT and Intercom look like?
It’s simply a chatbot that can answer all your customers questions.
When a customer visits your helpdesk, they can open up a chat window. They type their question in, and they get an answer from the ‘agent’ that’s looking at the chat. The thing is, the ‘agent’ is ChatGPT. And it answers them based on the information you’ve trained it on. (Psst, this could be the information already in your Intercom Helpdesk.)
Imagine an ✨ AI oracle ✨ that can answer any question based on whatever they type – just like a human can.
Why Integrate ChatGPT with Intercom?
- Give your customers instant answers: Share immediate responses to any customer question. Perfect if you want to provide 24/7 customer support.
- Free up your human agents: A ChatGPT integration into Intercom can handle basic tier 1 enquiries, so your human agents can tackle the more challenging customer enquiries.
- Provide the ultimate customer experience: There’s nothing more frustrating than waiting for a human response when you have a pressing issue. Adding ChatGPT with Intercom can get your customers the help they need faster.
- Give your team an amazing tool: If you have an in-depth company wiki, like a Confluence page or helpdesk, you can create a ChatGPT that your team can ask questions to. That makes onboarding faster and offers them a tool to speed up their own response time.
- No worries about privacy and compliance: With a focus on privacy, EU data residency support, and a commitment to not using data to train models, your information remains secure.
Get set up
With eesel AI, Integrating ChatGPT with Intercom only takes around 5 minutes. Once you’ve signed up, this is all it takes.
- Choose the helpdesk, website or files you want the AI to learn from: This gives you control over the information the AI can access and use to answer any questions it gets.
2. Start chatting: You can immediately start talking with the AI to test its answers.
3. Integrate with Intercom: Integrate the AI with your existing tools like Intercom to automate your support. You can also use apps like Slack and Microsoft Teams to give your team access.
It’s really as easy as that.
