Customer service can make or break businesses, from coffee shops to software companies. No matter the industry, customers expect quick responses and seamless service. This is where chatbots come into the picture.
When it comes to Intercom there’s a wide range of chatbots to choose from. They can handle repetitive tasks like answering FAQs and even resolving certain tickets. At their core, they all aim to reduce workloads, improve response times, and enhance customer satisfaction and experience.
Having said this, eesel AI takes this to the next step. eesel AI enhances your chatbot’s performance, essentially making it smarter, faster, and makes the lives of your customer support easier.
Why choose eesel AI for your Intercom chatbot?
Aside from the fact that eesel has more integrations, is often cheaper (by a longshot), and overall is a more complete tool, it just works.
While Intercom already offer some excellent automation tools, eesel AI adds irreplaceable functionality to your support system.
One of the main benefits is being able to train your chatbot on a broad range of data. This includes past tickets, knowledge base articles, and documents from many other applications, like Confluence or Google Docs.
Feeding your chatbot with a large pool of data allows it to easily answer a wide range of customer inquiries. This in turn allows your customers access to faster and more accurate answers.
Another key feature of eesel AI is its zero hallucination technology. That means your chatbot only provides accurate and verified responses based on the information you provide it. It goes a long way when building customer trust, as eesel will ensure that they only get verified information.
Whether you’re bolstering an already experienced customer service team or training up a fresh batch of hires, eesel AI’s chatbot integration will allow any customer service department to provide faster and more accurate answers to your customers.
Setting up an eesel AI chatbot for Intercom
Deploying an Intercom chatbot is straightforward and can be done in a couple of easy steps.
- Sign up and log in to your eesel AI account and head to the dashboard.
2. Select the bot you’d like to use as your AI Agent.
3. Add sources to make sure it has relevant knowledge.
4. Click the “+” icon next to Destination, and select your helpdesk.
5. Head to the “AI Agent” tab and connect it.
6. Add the chatbot to your website, or utilize eesel AI for tasks like drafting replies to speed up more complex queries.
Do take note that some helpdesks aren’t self-serve. Please contact us via hi@eesel.app so we can help set that up for you.
Start optimizing your support today
If you already use Intercom, integrating eesel AI will only allow you to do more. Features such as advanced training, zero hallucination responses, and multi-platform support, eesel AI transforms your chatbot into a more intelligent, efficient, and a much more scalable tool for automating or augmenting customer support.
Don’t wait – start optimizing your customer support today by exploring eesel AI with a free trial (no credit card needed). See for yourself how it can improve the efficiency of your team and help you deliver smarter, faster, and more reliable customer experiences.
