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Discuss.io uses eesel AI to streamline their knowledge sourcing.
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They have integrated it into their Confluence, Zendesk, and Slack.
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A seamless setup keeps things running smoothly, and Discuss has seen a reduction in errors and time spent searching for information.
The marketing industry is an ever-evolving landscape, and Discuss offers an innovative host of services and technology that provides Discuss’ clients a definite edge in their market insights. Keeping up to date with the latest info and constant collaboration is a must in the marketing world to always improve and streamline processes.
Discuss uses qualitative research software to help businesses understand consumer behavior and preferences through qualitative market research. They provide in-depth insights through live and asynchronous research and offer services like their Genie generative AI assistant. They help businesses stay ahead of customer trends.
Discuss realizes that their exceptional service requires their internal employees to be able to find knowledge reliably and efficiently, which is why they chose eesel AI. Melissa Queen, a Zendesk Administrator for Discuss explains that “eesel streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.”
Integrate AI in to existing tools
Discuss uses Confluence and Zendesk as part of their operations and support. They realized that finding a tool that was able to integrate with each of their existing platforms was essential so that they could have a centralized knowledge source. “eesel’s seamless integration with our existing Zendesk Help Center and Confluence setup made it an ideal choice for our needs.”
Updating one knowledge source, or needing information from different platforms, made information sourcing lengthy and difficult. “With eesel, we no longer have this problem. We now have a dedicated team to update our Zendesk Help Center and manage eesel, ensuring that information is easily accessible,” Melissa explains. “Additionally, we have recently implemented eesel within Confluence to help staff access processes and guidelines more effectively.”
Discuss made the decision to dedicate a team to update their Zendesk help center and manage eesel, as they recognize the importance of allowing their employees access to accurate information. “It helps our team quickly find answers and support article links, ensuring that our staff has the same accurate and up-to-date information that we provide to our clients. This streamlines our workflow and improves overall efficiency.”
In allowing their employees better access to higher quality information, Discuss’ workforce has become more self-sufficient and much more likely to be able to complete their work without disrupting others for this information. Without the reliance on asynchronous information sharing or inaccessible documentation, Discuss is seeing higher customer satisfaction due to the speed, consistency, and quality of the workflow.
Customize and personalise for your needs
Discuss has experience with their own generative AI assistant, so they recognize the value of a tool that is flexible and adapts to your needs. With the ability to make multiple bots, change tone, and personalize, Melissa says “eesel AI offers robust customization options that allow us to tailor the tool to our specific requirements.” As experts in market insights, Discuss knows that market trends and processes evolve, and using a tool like eesel AI can adapt with those processes.
“Its ability to provide consistent and accurate information aligns perfectly with our goal of maintaining high service standards and improving client satisfaction,” Melissa explains. Selecting the right tool to optimize and adapt to your workflow can have lasting and far-reaching impacts.
