Times are certainly changing as more customer service departments are leaning on AI in order to handle growing numbers of inquiries.
Among this vast sea of tools stands Gorgias AI agents and eesel AI. Both bring different strengths to the table and do so in a way that makes them a cut above the rest.
For those needing tools that work exclusively with Shopify, Gorgias may be the tool for you. If you’re looking for something a bit more robust and can tackle more platforms and offer more integrations, eesel AI would be the go-to.
What is a Gorgias AI agent?
At its core, a Gorgias AI agent is a Shopify-focused AI support tool. As the tool was made for ecommerce brands, it helps by automating repeating tasks, leaving your live agents more time to focus on complex or critical tasks. For businesses deeply embedded in Shopify, Gorgias is both the popular and practical solution.
Key features
- Easy Shopify integration: As Gorgias was built for Shopify, everything it does, it does well. It can handle order tracking, cancellations, and results.
- Automated support actions: The AI agent can handle FAQs with ease, alleviating your live agents’ workloads.
- Multilingual support: The ability to support a broad range of customers allows you to keep your global audience happy.
- Fast and simple setup: Effectively a plug and play tool, you can do it without too much of a hassle.
Limitations
- Platform restriction: While fantastic in Shopify, if you’re using a different platform, it won’t work.
- Singular purpose: The AI agent has the main task of supporting customers and can’t be made to do other tasks outside this scope.
- Basic reporting: While the Gorgias AI agent has reports, they’re lacking in some areas that other platforms already include.
The AI agent is an excellent choice for businesses operating solely within the Shopify space that require customer service tools. It’ll allow your live agents to save time, meaning that your customers that require a human element to things will get served faster.
What is an eesel AI agent?
eesel AI is a flexible, integration focused AI tool that was created to make customer support more efficient. It’s easily adaptable, able to integrate with a wide range of platforms and even allows for integrations on platforms that don’t natively support it. For businesses using a wide range of tools, eesel AI is the easy choice when looking at AI tools.
Key features
- Wide range of integrations: eesel AI allows for a huge suite of integrations. It’s able to connect multiple knowledge bases with your chosen platform, drastically reducing the time it takes to search for an answer across multiple knowledge bases. And not just for Shopify!
2. Customizable AI behavior: Easily tailor eesel AI’s tone, behavior, and workflow to accurately reflect your brand voice.
3. Multiple bots: You can create multiple bots with specific purposes. Example: You can create AI assistants to help specifically your sales team, while your customer support team has their own customized bot.
4. Transparent pricing: While there are packaged prices to suit different needs, there is also a custom plan that operates on a pay-per-interaction model. You’ll know how much you’re paying before the end of the month with no hidden fees. You can find more detailed pricing here.
5. Advanced reporting and AI insights: eesel AI provides detailed reports on knowledge base gaps, insights on deflections, and much more.
If you champion flexibility and use multiple apps in your organization, eesel AI would be a great fitting AI tool for you. Whether your goal is to automate customer support tasks, alleviating pressure on internal teams, or enhancing an already efficient workflow, eesel offers the adaptability to do this and grow with your company.
AI Agent roles: Livechat and Assistant
Livechat
eesel AI Livechat is a customizable customer engagement tool that answers in real time. It can integrate with Shopify, and any other ecommerce platform. It allows your business to handle customer queries and sales instantly, meaning your customers don’t have to wait to get the answers they need. It was made to help reduce workloads and provide consistent, on-brand replies.
- Instant replies: Reduced the wait time by instantly pulling answers from whatever knowledge bases you train your bot on.
- Sales and support: Train a bot specifically for sales. It can provide real time pricing information, as well as order and tracking info.
- Escalations: Bots can take all relevant information and kick up the issue to a live agent when necessary.
Set up is as easy as going to your account, selecting the bot you’d like to use as your public facing livechat and adding the code snippet to your site.
Assistant
eesel AI’s assistant is essentially a virtual assistant for your staff. Its goal is to help speed up customer support by providing your live agents with quick, accurate, and on brand replies that it pulls from knowledge bases of your choosing. Unlike an AI agent that your customers communicate with, this is a tool that helps your agents.
- Quick replies: For customers who only want human interactions, these AI assistants allow for the same quick replies that an AI brings, but used by one of your live agents.
- Customized for your brand: You and your live agents can customize how the bot answers, allowing for minimal or no edits to be made before replying to customers.
- Multi-platform integration: eesel’s AI assistant can connect to a wide range of help desks, meaning if you use multiple, the same assistant can be used in every one of them.
By heading to our Chrome Web Store extension page, you can download our extension and start drafting replies in Gorgias straight away.
Make your customer support more intelligent
The choice between the Gorgias AI agent and eesel AI boils down to what platform you’re using. If you’re focused on Shopify and don’t need any extra integrations, Gorgias AI agent is for you.
But if you’re looking for a tool that can do it all, at any point in your business’s growth, then eesel AI is the stand out answer. With features like Livechat AI and the AI assistant, eesel AI provides comprehensive customer support solutions at price points that don’t break the bank.
Take the next step and contact us for more information, or sign up for our 7 day free trial with no strings attached and see how we make your workflow better!
