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Global Pay uses eesel AI to find answers to specific questions extremely quickly, with automatic updating of their knowledge base.
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The automatic updating of their AI when documentation is changed keeps things running smoothly.
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Their compliance, QA, and development departments have seen time savings of 50-80%.
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Global Pay prefers a tool like eesel AI, that will grow with them and understands that having responsive support is essential.
Every business requires reliable and timely transactions, something that Global Pay has been able to identify as a prime area for innovation. The time it takes to complete transactions relies not just on the business, but the payment platform they use and the tools at their disposal.
Global Pay offers over 100 countries innovative payment solutions across the globe, customised to each business’ needs and streamlined via the cloud. They boast over 4.5 million accounts in over 100 industries, so they need to be on their A-game to keep up with such a diverse range of companies, countries, and industries. Alex Capurro, the CIO of Global Pay, says “In a business where transactions need to be processed as quickly as possible, every second counts.”
Global Pay recognised that in order to deliver such a high quality service to such a scale, their internal employees need to be able to find knowledge in a reliable and efficient way. That’s why Global Pay has selected eesel AI to be its knowledge expert. “We can find specific answers to questions extremely fast,” Alex says, “and we can also help new people in the business to learn about our different processes.”
Time savings of up to 80% – the eesel AI impact
Global Pay has a vast knowledge base with hundreds of Confluence pages. With over 27,000 transaction experts, if this knowledge is updated or changed, it’s important that this newly updated information is readily available to their employees. With eesel AI, answers automatically use the updated information so employees don’t receive outdated info.
By connecting their employees with eesel AI, Global Pay has been able to completely streamline their workflow. Instead of manually sourcing documentation or sifting through pages to find the relevant sections, eesel AI does the hard work for you.
With interactive AI conversations to source and understand information, Global Pay has been able to onboard new employees faster, as well as see time savings of up to 80% in their compliance, QA, and development departments.
