Want to build a chatbot? eesel AI makes it super easy. With this step-by-step guide, you’ll be ready to roll in just 5 minutes.
Clock’s ticking!
Step 1: Sign up for eesel AI
1. Click here to navigate to our signup page.
2. Fill in your details to create your account.
3. Sign in to access your dashboard.
Step 2: Train your chatbot
eesel AI is trained on ‘Sources’, which can be any number of things like your:
- Website
- Help center
- Google Docs
- Confluence wiki
- PDFs
And a lot more! Open up the Source menu in the dashboard to browse your options. Or if you have something that’s not on our menu, you can reach out to hi@eesel.app and we’ll sort it out for you!
If you select a Source, it will tell you how to add it to your bot. Most will follow these steps:
- Install the eesel AI browser extension.
2. Open the document or page in a browser tab (like a Notion page or a Google Doc).
3. Use the extension’s “Add Sources” feature to add that content to your bot.
Now that your bot has some knowledge to use, you can add custom prompts and personalization like tone from within the “Customize” tab of your dashboard.
Before we add it to any of our Destination platforms though, we’ll want to test it out and make sure our knowledge is answering what we want it to.
Step 3: Chat with the AI chatbot
With your knowledge Sources uploaded, your eesel AI chatbot is ready to go. Now comes the fun part: testing!
So go ahead and ask questions to see how it responds. The chatbot pulls directly from the knowledge you’ve provided (whether it’s from public content or private documents) and delivers accurate answers instantly.
How to test your chatbot:
- Access the chatbot directly through the eesel AI dashboard.
- Type in a question that you’d like it to be able to answer based on your Sources.
- The chatbot responds immediately, pulling its answer from the content you’ve provided.
It should feel like you’re chatting with a human assistant. Whether customer-facing or internal, the chatbot uses your company’s knowledge to give precise answers.
You can use this test chat to make sure the tone and answers are correct, and adjust your customization and personalization through the prompt – or update your knowledge Sources.
The more comprehensive your knowledge base, the more valuable and useful the responses will be.
Step 4: Deploy the chatbot across your platforms
Once you’ve tested your chatbot, it’s time to put it where people want it. eesel AI integrates seamlessly with your help desk, as well as with Slack, Microsoft Teams, and as a website widget, allowing you to meet users where they are.
Deploying the chatbot involves selecting a Destination from the sidebar. You can pick anything you want, and follow the prompts. If there’s a Destination that isn’t on our menu, reach out and we can set it up for you!
Slack
If your team uses Slack, you can put eesel AI directly into the interface, allowing employees to ask questions without leaving their chat environment. This is particularly useful for HR, IT, and other internal support functions, where employees frequently need quick answers to common questions.
How to add eesel AI to Slack:
- Go to your eesel AI dashboard.
- Look for ‘Destinations’ on the left of your screen select the + icon.
- Tap Slack and follow the steps to log in your browser to connect it with your workspace.
And you’re done! Anyone in your Slack can now ask the chatbot anything simply by sending it a message in Slack.
Microsoft Teams
It’s easy to speak with eesel AI in Microsoft Teams. This makes it simple to access internal knowledge, saving time spent looking for documents or waiting for IT and HR to get back to you.
How to add eesel AI to Teams:
- Go to your eesel AI dashboard.
- Look for ‘Destinations’ on the left of your screen select the + icon.
- Tap Microsoft Teams, and follow the prompts to copy the link.
- Create a new tab in your teams, choose website, and paste the link.
And you’re done! You can now ask eesel AI questions directly in Teams, getting instant answers from the chatbot.
Embed as a website widget
If your goal is to provide customer-facing support, you can embed the eesel AI chat bubble directly on your website.
This allows visitors to ask questions and get immediate answers without having to contact your support team. It’s ideal for reducing the volume of basic customer inquiries, such as questions about products, shipping, or return policies.
How to add the website widget:
- Go to your eesel AI dashboard.
- Look for ‘Destinations’ on the left of your screen select the + icon.
- Select ‘Chat Bubble’ then tap ‘Enable.’
4. Tap on the new Chat Bubble now under the Destinations subhead.
5. You can edit the Widget’s appearance and settings from this screen.
6. Now, tap the ‘Code Snippet’ Tab at the top of your screen.
When you visit the page where you’ve placed the code snippet’s HTML code, you’ll be able to chat with eesel AI.
Common uses for eesel AI
eesel AI can do loads of different things. Here are just some of the key ways businesses are using eesel AI to streamline operations and enhance support:
Support
By connecting eesel AI to your help center or FAQ pages, you can automate responses to common customer inquiries, drastically reducing the volume of tickets your support team needs to handle manually.
You can read about how eesel AI has drastically improved the efficiency of teams across the board over at our customer stories.
Example: A customer visits your website and asks, “How do I reset my password?” The chatbot instantly pulls the correct instructions from your help center and provides the answer. This allows your support agents to focus on more complex issues, while common questions are resolved automatically.
Impact: Faster response times and fewer support tickets mean improved customer satisfaction and less strain on your support team.
Sales
For sales teams, eesel AI acts as an assistant that can quickly provide information about your products, services, or pricing without the need for human intervention. This helps guide potential customers through the sales funnel by offering instant answers that build confidence in your offerings.
Example: A potential customer asks, “What’s included in your premium plan?” The chatbot responds immediately by pulling the relevant information from your product documentation, helping the customer make a faster decision.
Impact: Shorter sales cycles and improved conversion rates, as the chatbot helps customers get the information they need without waiting for a sales rep to respond.
IT Support
With eesel AI integrated into Slack or Microsoft Teams, employees can resolve their own issues by asking the chatbot, freeing up your IT team for more complex technical challenges.
Example Use Case: An employee asks the chatbot, “How do I connect to the VPN?” The chatbot instantly provides the correct steps, pulled from internal documentation on Confluence or Notion.
Impact: Reduced IT tickets and faster issue resolution, improving overall efficiency for your internal teams.
HR
By integrating eesel AI with your internal HR knowledge base, employees can get instant answers to their HR-related inquiries without sending emails or waiting for responses.
Example: An employee asks, “How do I request time off?” The chatbot pulls the instructions directly from your HR policy document and provides the steps, making it easy for employees to get the information they need.
Impact: Fewer interruptions for HR staff and more autonomy for employees to find answers on their own.
Get Started with eesel AI Today
In just a few minutes, you can have a fully functional, AI-powered chatbot that provides instant support to customers and employees alike. From answering simple customer inquiries to handling repetitive internal questions, eesel AI is the fast, flexible solution your business needs.
Sign up for a free trial of eesel AI today. Whether you’re looking to improve customer service or streamline internal support, eesel AI makes it easy, fast, and cost-effective.
