• Product
    • AI agent

      Automate frontline support

    • AI copilot

      Draft replies and assistance

    • AI triage

      Route, edit or tag tickets

    • AI chatbot

      Chatbot on your site

    • AI internal chat

      Instant answers for your team

  • Integrations
    • Zendesk
    • Confluence
    • Freshdesk
    • Google Docs
    • Slack
    • Shopify
    • Explore all integrations

      Over 100+ apps supported

  • Solutions
    • AI Chatbot for Ecommerce

      AI live chat for ecommerce

    • AI for Agent Assist

      Assist your agents in real time

    • AI for Customer Support Automation

      Answer customer questions

    • AI for Service Desk

      Answer service desk queries

    • AI for IT Operations

      Help your team operates

    • AI for IT Service Management

      Support service management

  • Resources
    • Blog
    • Customer Stories
    • Help Center
  • Pricing
Published November 20, 2024 in Confluence AI

How to connect Confluence with Slack

Katelin Teen

Katelin Teen

Editor

With eesel AI, you can create an AI bot or agent that can be trained on your Confluence pages. You can then connect this AI bot to your Slack, allowing your team to access the knowledge your bot is trained on and ask it questions.

Why should I connect Confluence with Slack?

Your documentation shouldn’t all have to be in one location. With eesel AI, you can connect all your platforms. You can use your company documentation to help your internal teams find instant answers to any question, search for documents across your knowledge platforms, and remove the guesswork.

Your team will be happy to be able to speed up their workflow and minimize manual tasks.

Your customers will be happy to access instant replies that are accurate, provide source links, and maintain the tone that you set for it.

How do I connect Confluence with Slack?

Once you have created an account through our sign up link, follow these steps:

  1. Navigate to the bot you’d like to train.

screenshot of eesel AI dashboard slack bot

2. Click the plus button in the Sources section of the sidebar to open up the Source menu.

screenshot of confluence adding to slack

3. Select Confluence, and follow the instructions to install the Chrome browser extension.

screenshot of confluence source menu to install browser extension

4. Open the extension when you have your Confluence pages open, and select the correct bot.

screenshot of a confluence page with ai browser extension open

5. Select ’Add sources’, then either ’Add current tab’, or ’Add all tabs in window.’

adding sources from confluence to ai extensions

6. Navigate back to your dashboard, and select Destinations, Slack.

screenshot of eesel ai destination window for adding confluence to slack

7. Select the workspace you’d like to add eesel, and click allow.

allow eesel ai to slack workspace

8. Test out your new Slack AI assistant.

9. Contact us to set up any more advanced customizations, like more than one bot for a workspace in different channels.

If you’d like to try eesel AI for free, you can sign up here to check out how eesel AI can connect your Confluence and Slack today.

background sidecta

AI agents and chatbots for support

Katelin undefined

Article by

Katelin Teen

Get started now
for free.