Your documentation shouldn’t all have to be in one location. Sometimes your company files, especially across different departments, are across several apps. Your Notion pages aren’t in the same place as your Google Docs and whenever you need to find the right info to answer an Intercom ticket, finding and then synthesizing it can be a huge chunk of your time – and your customers’ time.
With eesel AI, you can connect all your platforms to help your support team and automate your support processes. You can use your company documentation to draft replies, automate ticket responses, triage incoming tickets, and get AI insights.
Your team will be happy to be able to speed up their workflow and minimize manual tasks, like hunting down the specific Google Doc on someone else’s Drive.
Your customers will be happy to access instant replies that are accurate, provide source links, and maintain the tone that you set for it.
How do I connect Intercom with Google Docs?
Once you’ve signed up with eesel AI using our link, follow these steps:
- Navigate to Your Bot
Select or create bot you want to train from the drop down menu in the sidebar of our dashboard.
2. Add a new Source
In the sidebar, click the plus button in the Sources section to open the Source menu.
3. Connect Google Docs
Choose Google Docs and follow the instructions to install the Chrome extension.
4. Link your Docs to the bot
Open the extension with your Google Docs pages, then select the correct bot.
5. Add sources
Click ‘Add sources’, then choose either ‘Add current tab’ or ‘Add all tabs in window’.
6. Set up your Intercom integration
Go back to your dashboard and navigate to the Destinations section. Under Intercom, you’ll find two integration options:
- AI Assistant: Perfect for interacting helping write quick responses with accurate information straight from your Google Docs.
- AI Agent: Ideal for optimizing your help desk solution. (Contact us to set up!)
8. Need help with the AI Agent?
Email us at hi@eesel.app to configure your AI Agent for ticket resolution, escalations, and more.
Start streamlining today
With eesel AI, connecting Intercom with Google Docs can take the work out of sourcing info for your support team. Get rid of the guesswork of where to find documentation and use your Google Docs (or Notion, or Confluence, or any app) to create AI to help reduce your resolution time and automate your customer support.
