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Published in Confluence AI

How to connect Zendesk to your Confluence wiki

Diane de la Cruz

Diane de la Cruz

Writer

With eesel AI, you can create a Zendesk AI assistant or agent that can be trained on your Confluence pages.

Why should I connect Zendesk with Confluence?

Your documentation shouldn’t all have to be in one location. With eesel AI, you can connect all your platforms to help your support team and automate your support processes. You can use your company documentation to draft replies, automate ticket responses, triage incoming tickets, and get AI insights.

Your team will be happy to be able to speed up their workflow and minimize manual tasks.

Your customers will be happy to access instant replies that are accurate, provide source links, and maintain the tone that you set for it.

How do I connect Zendesk with Confluence?

Once you have created an account through our sign up link, follow these steps:

  1. Navigate to the bot you’d like to train.

Image of eesel dashboard selecting a Zendesk AI bot

2. Click the plus button in the Sources section of the sidebar to open up the Source menu.

Source menu of the eesel dashboard for selecting where to get info from for the zendesk bot

3. Select Confluence, and follow the instructions to install the Chrome browser extension.

The Confluence page of the Source menu showing the extension button and instructions to connect Confluence with AI

4. Open the extension when you have your Confluence pages open, and select the correct bot.

an image of a Confluence page with the eesel AI extension to add sources

5. Select ’Add sources’, then either ’Add current tab’, or ’Add all tabs in window.’

image of adding a source from a confluence page

6. Navigate back to your dashboard, and select Destinations, Zendesk.

Here you can see that there are two ways you can use your AI bot with Zendesk, as an AI Assistant or AI Agent.

image showing the zendesk destination page instructions for adding AI to Zendesk

7. Open the extension with your Zendesk dashboard open and chat with your AI Assistant in the sidebar.

Image of the extension drafting an AI response to a Zendesk ticket

8. Contact us at it@eesel.app to set up your AI Agent for automatic ticket resolutions and other AI tasks.

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