Great customer support isn’t just about solving problems, it’s about building experiences that make people want to stick around.
So while Intercom delivers on a big promise – to help businesses connect with customers faster, while keeping things personal and meaningful – we’re wondering if it’s worth the investment.
If you’re considering Intercom AI or looking for an alternative, this guide breaks down its best features, where it falls short, and some top options to consider.
Let’s get right into it!
What Intercom’s Fin AI has to offer
Intercom’s AI is known as Fin. Fin is all about making customer support easier and faster. It takes care of the repetitive stuff so your team can focus on the big-picture challenges. Here’s what makes it stand out:
1. Fin AI can save you time with automation
Intercom AI handles the little things – sorting tickets, assigning them, and sending follow-ups. It’s like having an extra set of hands to manage the busywork, giving your team more time for what really matters.
2. Chatbots that never clock out
Fin is always on. It answers FAQs, guides customers through fixes. When things get too tricky, it hands the ticket over to a human. It’s support that never sleeps.
3. Knows your customers incredibly well
Intercom gives you a deeper look into what’s happening with your customers. It highlights trends and common problems so you can fix issues before they snowball.
4. Connects with the tools you already love
Fin plays nice with tools like Slack and Salesforce. That means you can keep all your customer interactions in one place. Your team doesn’t have to bounce between apps – it’s all streamlined.
5. Easy to customize, no IT needed
You don’t need to be a tech whiz to use Intercom. With its no-code setup, you can create workflows, train chatbots, and tweak reports without calling in IT.
6. Smooth onboarding for everyone
Intercom’s product tours and guides make it simple for customers to get started and for your team to hit the ground running. It’s support for your support.
Fin makes life easier for teams and better for customers, with tools that are as smart as they are simple to use.
The downsides of Intercom Fin AI
Fin has a lot going for it, but it’s not without its flaws. Here are a few things to watch out for:
1. It’s pricey
Plans start at $39 per seat per month, but if you want the fancy features, you’ll be shelling out a lot more. For small teams, this can be a serious roadblock.
2. Setup can be a headache
Yes, the no-code options are helpful, but getting everything set up – like workflows and AI training – takes time. If your team is new to automation, expect a bit of a learning curve.
3. It relies on good documentation
Intercom’s AI is only as smart as the materials you feed it. If your FAQs, macros, or guides are outdated or incomplete, the AI might give customers the wrong answers.
4. Not great with unique situations
Fin works best with standard, predictable questions. If Fin can’t answer a question, it will likely escalate the problem to a human, which can slow things down.
5. Their support has room for improvement
Here’s the irony: Intercom is all about better customer service, but its own support team has faced criticism for slow responses and unresolved issues.
These limitations don’t make Fin a bad product, but they do mean it’s not the right fit for everyone. Knowing these challenges upfront can help you decide if it’s worth the investment – or if it’s time to explore a different option.
An alternative: eesel AI for Intercom
If Intercom isn’t the right fit for your team, there are plenty of other tools to consider. Though, we’d be lying if we didn’t say eesel AI is our top pick.
eesel AI complements platforms like Intercom and Zendesk by adding customizable AI capabilities.
- Trained to your needs: eesel learns from your tickets, macros, and documentation, ensuring accurate responses.
- Budget-friendly: It’s a cost-effective choice compared to Intercom.
- Seamless integration: Works with tools like Slack and Confluence.
Perfect for teams looking to boost AI capabilities without a hefty price tag.
Is Intercom’s Fin AI right for you?
Fin is a strong choice if you need advanced automation, data-driven insights, and seamless integrations. But it’s not for everyone – especially if you’re on a budget or need an easy setup.
If Fin AI feels like a stretch for your budget or your team’s needs, don’t worry – there’s a smarter, more affordable option.
eesel AI has everything you’re looking for: reliable automation, easy setup, and tools that fit seamlessly into the platforms you already use.
With eesel, you get the same cutting-edge features like AI-powered ticket handling and custom workflows, but without the steep price tag. It learns from your existing knowledge base and never strays off script, ensuring accurate responses every time. Plus, it’s ridiculously easy to set up – no headaches, no hassle.
Ready to simplify your customer support and save money while you’re at it? Try eesel and see how easy great service can be. Sign up for a 7-day trial today!
