- TeamAssurance have created 3 bots for different purposes, each with unique knowledge and customization.
- TeamAssurance uses eesel AI to connect knowledge to their Slack for internal teams.
- The AI bots assist with up-to-date security, compliance, onboarding and much more.
- TeamAssurance created a chat bubble and a public chat link to easily share access to the bot.
TeamAssurance, a cloud-based platform that bridges the gap between teams and management, needed a way to provide fast, reliable access to operational knowledge. As the company grew, so did its client base. With more users relying on the platform for daily management, quality control, and security compliance, manual support requests began to slow productivity. Information was scattered across Confluence, Google Docs, and help center pages, making it harder for teams to find what they needed.
How TeamAssurance is using eesel AI
To simplify access to essential information, TeamAssurance introduced eesel AI with three specialized bots:
- Custom Knowledge
- Security Questionnaire
- Developer Bot.
These bots learned from company websites, blogs, help pages, app resources, and key documents to provide relevant and accurate responses. The Security Questionnaire bot was further trained on Confluence pages and Google Docs to ensure accurate responses. A public chat link and chat bubble made AI-driven support easily accessible.
The AI bots provide step-by-step guidance on configuring system settings, tracking daily tasks, and managing skills within the Skills Matrix. By automating responses to common questions, they eliminate repetitive tasks, accelerate onboarding, and help maintain compliance with process standards.
In addition to workflow support, eesel AI enhances security and compliance. The Security Questionnaire bot delivers instant responses on user authentication, data management, and infrastructure resilience. This ensures that everyone will stay compliant and protect sensitive data.
The impact
With eesel AI, TeamAssurance has made support faster and more reliable. By adding the bots to their Slack, they’ve allowed a centralized knowledge source for their internal teams without having to search across platforms.
Users get immediate answers on system settings, compliance procedures, and security policies, reducing reliance on manual support. By creating a public chat link, and a chat bubble, they can access their eesel AI bots anywhere they need to or send these links to team members when they need it.
The AI-driven solution helps businesses streamline risk management, maintain strong security practices, and scale operations with confidence.
Rest assured, eesel AI will always deliver
We at eesel AI, alongside our valued client TeamAssurance, are continuously improving AI-driven support by expanding training data and fine-tuning responses based on real-time feedback. As more businesses embrace AI, we remain dedicated to making operations more efficient, ensuring compliance, and strengthening security for all users.
Ready to see the eesel AI difference? Sign up for a free trial and book a demo today, or contact us at hi@eesel.ai.
