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Published in Customer Stories

PREA finds a home for eesel AI inside their workflow

Iohan Chan

Iohan Chan

Writer
A picture of PREA members doing a presentation in front of a live audience.
  • PREA takes advantage of eesel AI’s multilingual capabilities to cater for German customers among other languages.
  • With eesel AI’s integration capabilities, PREA has integrated hundreds of Confluence pages with their AI.
  • They make use of eesel AI’s multibot functionality to have one bot for testing out things before rolling them out on their active bot.
  • PREA’s main AI bot is connected to AIDA and serves as a link to critical operational information.

The PREA Group is the leading company for data-driven real estate and tech solutions. They’re a group of analysts and data scientists who use AI-powered analytics to create value in the real estate sector, specifically with the goal of moving towards a zero-emissions future.

PREA’s need to have quick access to important information is what led them to adopt eesel AI into their workflow. In addition, they wanted a tool that learned from past interactions, and as a company already using AI, it was a no-brainer that they went with an AI powered tool.

The need for data driven tools

As a consulting and service company that leverages AI, it made sense that PREA went with an AI tool for their internal needs. eesel AI gave them the ability to access critical operational information related to offboarding procedures, security concepts, and much more.

Their employees are able to manage documentation searching quickly as the AI does it for them. Manually sorting through hundreds of Confluence pages, or having to open up multiple applications and windows while on a task can be time-consuming. eesel AI enables users to simply ask for the answer or source the document directly – wherever they need the information.

Internally, the AI bot PREA has been assisting users with offboarding tasks, helping identify responsibilities, as well as checking for existing documents related to specific employees.

On top of this, the AI ensures that the team follows proper security and IAM (Identity and Access Management) guidelines, ensuring teams follow all the proper protocols. eesel AI can automatically sync with the company’s latest versions so that they are always up to date and never miss a beat.

The end result

All of PREA’s interactions with eesel AI help reduce the time spent manually looking for answers, support continuous process improvements, and ensure that key operational workflows are managed efficiently and consistently. PREA has been able to improve their internal processes by enabling employees to access the most up-to-date information instantly and in one centralized location.

Interested in setting up your AI for Confluence and internal teams like PREA? Or looking to improve your customer support? Get started with a free trial (no payment information required!), or set up a call to hear how we can help you with your knowledge and support needs.

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