This guidebook is designed to be your hub of knowledge for everything AI + Confluence. Looking for a simple search feature? Check out our descriptions of what Atlassian has to offer, and what eesel can provide. Want to connect your Confluence with your other company apps? Check out our guides on how to plug your Confluence into other platforms.
To start, let’s get clear on what Atlassian’s Confluence products are.
- A Guide to Confluence Data Center
- A Guide to Confluence Cloud
- Difference between Confluence Cloud and Confluence Data Center
How does eesel AI fit in with Atlassian and Confluence?
eesel AI (that’s us!) are an external AI for Confluence and Atlassian.
We’re built with ChatGPT, so you’ll get ‘bots’ that can answer any question about your knowledge base. Whether it’s for a help desk, or team chat. That means all the benefits of a new technology, without the steep learning curve. Your employees and customers will be able to find answers to their questions in an instant. It’s ideal for both help desks and customer service teams!
But if Atlassian already has its own AI in Rovo, why would you need eesel AI? Well, there’s a couple of reasons. Rovo primarily works within Atlassian’s eco-system, so they’re likely to focus on their own integrations. They also have a different pricing model to eesel AI, so you might prefer our billing method to theirs.
eesel AI integrates not only to Atlassian, but also across help desks like Zendesk and Intercom, along with your Google Drive, PDFs, websites and more.
That means you can train the bots on more comprehensive information, and you’re not locked into one option.
Learn more about Atlassian and Confluence with eesel AI
What is Confluence AI, Atlassian Intelligence, and Rovo?
Atlassian Intelligence – only available for Confluence Cloud
Confluence AI, also known as Atlassian AI or Atlassian Intelligence, is Atlassian’s AI offering. It comes with Premium and Enterprise Atlassian plans. Atlassian’s AI for Confluence involves AI features designed to help with your work inside the Confluence app.
Atlassian Rovo
Atlassian Rovo is an additional Atlassian Intelligence add-on. At its core, Rovo is an AI assistant for all things Atlassian. There are a few overlaps with Atlassian Intelligence functionality, but has more of an interactive element and works outside of Atlassian with some integration options.
Read our guides for which is better, eesel AI vs. Atlassian Intelligence
Atlassian and Rovo pricing
Now that you know the technical differences between Atlassian Intelligence and Rovo, it’s time to talk money.
Atlassian Intelligence is included feature of their Premium and Enterprise plans, which means you already have access to it if you’re on those plans.
Atlassian Rovo requires you to contact their sales team in order to discuss pricing and actually get the product up and running. Unfortunately, you can’t trial Rovo before buying. There is a pricing calculator available here.
For more info on Rovo pricing and set up, check out these articles
How do I implement AI with Confluence?
Check out our handy quick guide below to see how easy it is to set up your Confluence AI with eesel. You can also check out our Confluence marketplace app if you want you eesel AI dashboard to be accessible inside your Confluence.
For more detailed instructions, check out these handy guides:
- Connect ChatGPT with Confluence in just a few minutes
- AI Insights for Confluence: optimizing your knowledge base
Connecting Confluence to your helpdesk and team chats
Confluence is a great single source of information for your employees. The downside is that as it grows, articles and documents can quickly disappear. Which leads to lost time spent looking for information.
You can train an AI on your Confluence, and then it can answer questions using the information that’s housed there. It’s like having a ChatGPT just for your company. It’s also surprisingly easy to set up. Here at eesel AI, we’ve made sure of that!
Tips for AI tools and Confluence
Looking for a ways to improve your Confluence with AI tools? Here are some tips to get you using the app like a pro.
Read these articles to start using Confluence like a pro
- Top ways to improve your productivity in Confluence
- Top 10 Confluence AI apps for productivity
- Top 5 apps for Confluence
Want to learn more about AI and Confluence?
By this stage, you should be a pro. But just in case, here are some great places to start.
Check out the Atlassian’s AI blog hub and their landing pages for Rovo and Atlassian Intelligence.
If you’re someone who learns by doing, why not sign up to a 7-day free trial for eesel AI today? It’s a great place to start, and extends outside of the Atlassian ecosystem, so you’re not locked in to the one option.
FAQs
There are quite a few, but the two major differences are in pricing and integrations. Atlassian Intelligence only works on Atlassian’s platform. Rovo features those same integrations, and is currently rolling out across others. At eesel AI, we have the freedom integrate with a lot of different platforms.
We don’t lock our customers into any app’s eco-system. And we’ve found that if you’re working across platforms, you may end up paying for many AI solutions. For example, Atlassian Intelligence and Zendesk AI. eesel AI works across all, so you only pay for one.
Pricing is the other major difference. Rovo’s pricing charges you per user. Atlassian Intelligence comes included in certain enterprise plans, and eesel AI charges based on number of interactions. So depending on your traffic, and how many users you need to sign up, you’ll find that one option is more cost effective than the others.
Yes. eesel AI works across many different apps.
It can act as a support tool for your agents in Zendesk. It can also be a tool that searches all of your documents in Google Drive, and provides you with the information hidden within them. The nice thing is that you can draw from multiple sources for one bot. So you’re not limited in what information you can provide.
We have 100+ different integrations. To see our key ones, click here.
Integrating eesel AI and Confluence is easy. Here’s a step-by-step guide.
In short: Atlassian Intelligence comes included in certain enterprise plans. Rovo’s pricing charges you per user. eesel AI charges based on number of interactions. You can see more detailed information about eesel AI’s pricing here, and more information about Atlassian’s pricing here.
So depending on your traffic, and how many users you need to sign up, you’ll find that one option is more cost effective than the others.
It all depends on how you want to use it. Broad strokes: the app can take the information that’s in your confluence and answer any question instantly.
Think about how long your team spends looking for documents and answers on Confluence. You can train an eesel AI bot on all that information and plug it into your Teams or Slack app. From here, any of your team can ask the eesel AI bot a question and it will answer them with the information inside Confluence. Saving them time digging around the server looking for answers, and saving new starters from asking basic questions of their teammates.
If you’re working in a customer-support, eesel AI can draft responses to customer questions using that same information. Then once your comfortable, it can be plugged straight into your customer service chat. From here, it can triage tickets so they go to the right support agents, do some basic fact finding with your customers, and even answer tier one tickets.
