This guidebook is designed to be your hub of knowledge for everything AI + Google Docs. Whether you’re looking for specific setup guides, or some more information about Google Docs features and limitations, we’ve got you covered.
With eesel AI and Google Docs, you get the convenience of ChatGPT with the familiarity of your own helpdesk, team chat, or knowledge base. That means all the benefits of a new technology, without the steep learning curve.
To start, let’s get clear on what Google Docs is, and why you’d need to look at more options.
What is Google Docs?
Google Docs is the word processor for the Google suite. And the Google Suite is just like Microsoft Office – except it’s always online. It has an app for writing (Google Docs), designing slide shows (Google Slides), spreadsheeting (Google Sheets) and storing your files (Google Drive).
You can have an AI that can do stuff like write a document for you. Or AI can make searching and finding information tucked away in your Google Docs easy. You can even plug it in to your Slack or Teams, and then ask the AI for the information that’s hidden inside of those documents. Saving the time that you’d spend looking for your information.
What AI does Google Docs already have?
Google has already created Google Gemini as their AI assistant within Google Docs. Gemini can create automatic summaries of your content and offers contextually relevant prompts to help you get started on your work.
It can:
- Write and refine content in context.
- Summarize your files from Drive and emails from Gmail.
- Create images.
- Get creative ideas.
It can’t:
- Answer questions using more than one doc.
- Integrate outside of the Google suite.
- Suggest gaps in your company’s knowledge – such as policies.
- Source documents for you.
Here’s a few posts that look a little closer at this
- Google Docs AI: Features and Limitations of Google Gemini
- Google Gemini vs ChatGPT for Google Docs
- How to access Gemini in Google Docs
- Is Gemini free for Google Workspace?
- How to enable and disable Google Gemini
How do I implement ChatGPT with Google Docs?
With eesel AI! It was built using ChatGPT, so it’s a really easy way to get the benefits of ChatGPT into your other platforms. Setting up only takes around five minutes or so. Plus it comes with a 7-day free trial. So you can get set up without worrying about costs.
Get started with ChatGPT and Google Docs
- AI insights for Google Docs: optimizing your knowledge base
- Add an AI assistant to your Google Drive
Connecting Google Docs to your helpdesk and team chats
Let’s say you are wanting to give your team a chatbot to ask about any content that might be tucked away in your Google Docs. You can train an AI bot using your docs, and then ask it questions in Microsoft Teams or Slack.
If you’d like to plug it into a Helpdesk instead, like your Zendesk or Intercom, you can do that too. That way, AI can draft replies to tickets to speed up your team’s reply time, or even handle tier 1 tickets itself.
To do that, you just need to use your Google Docs as a ‘Source’ for your AI bot. Then connect it to your helpdesk as a destination.
Learn how to connect your Google Docs to your helpdesk with these helpful articles.
What AI tools are available for Google Docs?
There are loads of ways AI can be added to Google Docs. From image creators, to note takers and data analysis bots – AI can improve your Google Docs experience and boost your productivity. Below we’ve listed our helpful primers in these areas.
Our best articles about improving Google Docs with the help of AI
- Top AI apps to boost your Google Docs
- Must track metrics with AI in customer service
- How to build a customer support knowledge base
Frequently asked questions about AI and Google Docs
Why would I add another AI if Google Docs already have Gemini
The easiest way to answer this is by pointing out that different AIs do different things. Gemini is great for when you’re in one document. But if you need to find information across several, then you’ll need another option. eesel AI great at this! So it all depends on what you’re looking for and what you need.
What is eesel AI, and how does it work with Google Docs?
We’re eesel AI! We work with businesses who want chat bots that can find information instantly. They might want it for internal purposes, like saving staff the hours they spend looking around for answers. Or external purposes, like if a customer is coming to a website and needs support.
eesel AI plugs into Google Docs for that information. A simple example to help you understand: Let’s say you have a return policy in a Google Doc, and a customer wants to know if they can return a bought item. They can ask a chat widget that can relay to them the terms of the return policy, and help them find the information they need to solve this issue, instantly.
There are many, many more use cases than just that. But that’s us in a nutshell.
Can I use AI to summarize content across multiple Google Docs?
Yes. eesel AI looks at all your different docs to figure out how it will answer a question or query that it receives. It can also be requested to quickly tell you the information – just like you might ask ChatGPT to summarise a topic that you’re curious about.
What are the benefits of using AI for managing and retrieving information in Google Docs?
You will save your team the time they spend digging around for answers to their questions.
Because with eesel AI, you’ve got a fast way to search all your Google docs. That means any new team member can onboard easier, without hassling their new teammates. Any customer service team member can find answers to their customers questions. And if anyone needs to find something on your Google Drive or company wiki, they can bring it up instantly.
All it takes with an AI bot is a quick question, and it will do the data sorting and searching for you.
Want to learn more about AI and Google Docs?
Hopefully we’ve given you everything you need. But just in case you’d like to know more, there’s a few more resources you can draw from. First of all, you can check out our help center. It’s full of helpful information.
There are also the Google Support pages which offer more information on using Google’s inbuilt AI, Gemini.
Lastly, if you’re someone who learns by doing, sign up to a 7-day free trial for eesel AI today. It’s a great place to start for anyone wanting to learn how to integrate AI into their teams’ workflow.
