If you want loyal and happy customers, then friendly and fast support is a must. Intercom Fin has been a popular solution for this, however, its limitations around pricing and customization may not be ideal for every business.
If you want more flexibility, then exploring alternatives to Intercom Fin might help. In this blog we’re going to look at the top five AI chatbots to help you choose the best option for your customer service team.
First, let’s look at Fin AI
Fin AI is an AI chatbot developed by Intercom to improve their customer support offering. Fin AI works with platforms like Zendesk and Confluence, and uses the knowledge on them to answer common customer questions. While it offers advanced capabilities, Intercom Fin costs $0.99 per resolution, and offers limited customization options.
There are many alternatives out there, so you don’t feel like you have to pick Fin just because you’re using Intercom.
Our top five alternatives to Fin AI
If Fin isn’t your cup of tea, we’ve got a few other options that give you some flexibility. Here’s a quick glance at what those are:
If that’s piqued your interest, we’ve got a more detailed breakdown of each option below with their key features, strengths, and weaknesses.
1. eesel AI – our choice of alternative for Fin AI
eesel AI gives you affordability, flexibility, and extensive integrations. It is fully customizable, and once set up correctly it will improve customer engagement scores without replacing your existing platforms. eesel AI is a cost-effective alternative to Intercom Fin with more features included.
Key features
- Highly customizable AI with over 1,000 integrations like Google Docs, Slack, and Confluence.
- Full control over a bot’s tone, response styles, and workflows.
- Knowledge base segmentation for precise responses.
- Advanced reporting tools for actionable insights.
- Ticket management through intelligent learning and automation.
Strengths:
- Budget-friendly pricing, cost-per-interaction model without charging per-user.
- Offers custom data training using past tickets and FAQs.
- Multi-bot functionality for different tasks or audiences.
- Transparent, data-driven insights for operational fine-tuning.
Weakness:
- May require extra setup to fully organize AI actions.
- Advanced features might need technical expertise if you don’t use the eesel team’s support.
2. Drift – the ideal choice for sales-focused teams
If you want AI that puts sales first, Drift’s AI-powered tools are ideal. Drift’s AI improves both lead generation and sales conversions. Its focus on buyer engagement makes it a compelling alternative to Intercom Fin for sales-focused teams.
Key features
- AI-powered conversational sales tools.
- Personalized, high-impact interactions for lead generation.
- Enhanced customer engagement through tailored conversation flows.
- Integrations with popular platforms for seamless workflows.
- Predictive revenue insights for understanding buyer intent.
Strengths:
- Sales-driven design aligns with revenue goals.
- Customizable conversation flows to match sales processes.
- 24/7 availability with multilingual support.
Weakness:
- Premium pricing starting at $2,000/month.
- Limited in comprehensive customer support features.
3. Tidio AI – a simple solution for small teams
Tidio AI is an affordable, easy-to-deploy chatbot solution ideal for small teams. Tidio AI aims to lift customer engagement while being simple to use. Its free plan and user-friendly interface make it an attractive alternative to Intercom Fin for businesses with limited resources.
Key features
- User-friendly with budget-friendly pricing plans.
- Free plan available with basic AI features.
- Omnichannel support including email, phone, chat, and social media.
- Customizable templates for quick setup.
- Video chat integration for personalized interactions.
Strengths:
- Budget-friendly pricing plans.
- Ease of use with minimal technical expertise required.
- Flexible integrations with major platforms.
Weakness:
- Limited scalability for larger organizations.
- Premium features can become costly at higher tiers.
4. Zendesk AI – a powerhouse for large enterprises
Zendesk AI is ideal for large enterprises needing robust, scalable customer support solutions. Zendesk AI is a great choice for organizations who deal with many customer enquiries.
Key Features
- Enterprise-grade scalability and advanced ticket management.
- Generative AI capabilities for automated responses.
- Omnichannel support across email, phone, chat, and social media.
- Advanced analytics for actionable insights.
- Seamless integrations with popular platforms.
Strengths:
- Enterprise-grade tools for high-ticket volumes.
- Trusted brand with reliable customer support.
- Comprehensive reporting for strategic decisions.
Weakness:
- Limited to the Zendesk platform.
- Add-ons like Advanced AI are costly and require higher tier base plans.
- Pay per automatic resolution, with usage limited per agent.
- Complex setup requiring time and expertise.
5. Chatbase – for precision and customization
Chatbase offer highly customizable AI-powered chatbots trained on your custom data, making it ideal for businesses needing tailored solutions. Its flexibility and integration capabilities position it as a strong alternative to Intercom Fin for companies seeking precision.
Key features
- Custom GPT-powered chatbots trained on your custom data.
- AI-powered chatbots with high customization.
- Multilingual capabilities for global audiences.
- Continuous optimization through retraining.
- Integrations with popular platforms like Slack and WhatsApp.
Strengths:
- High customization tailored to unique operational needs.
- Scalable solutions for various use cases.
- User-friendly setup with intuitive design.
Weakness:
- Pricing plans can be costly for high usage.
- Requires time for customization compared to pre-built templates.
Conclusion and FAQ
Choosing the right alternative to Intercom Fin can improve your customer support and help your business succeed. You can find options that meet your needs, such as Eesel AI for customization, Drift for sales, Tidio AI for small teams, Zendesk AI for large organizations, or Chatbase for precision.
Each of these options has special features like advanced ticket management, easy integration with popular platforms, and flexible pricing plans. Think about what is important to you and your budget. Choose the solution that will help your customer service team provide great support and keep your customers happy.
FAQs
Yes, each alternative—eesel AI, Drift, Tidio AI, Zendesk AI, and Chatbase—offers customization options to tailor AI responses to your business’s specific needs and branding.
eesel AI is ideal for e-commerce platforms because of our ability to integrate with platforms like Shopify and Big Commerce. We also work with helpdesks like Gorgias. You can boost your sales with our live chat options, or help improve your sales team’s operations with internal chats on Slack or Teams.
Yes, alternatives like eesel AI, Zendesk AI, and Chatbase are designed to scale with your business, accommodating increasing customer interactions and support needs. However, there are limitations such as pricing for platforms that charge per-user as well as usage limits.
Yes, eesel AI prioritizes security by implementing industry-standard measures to safeguard company data. We are GDPR compliant and the data is securely stored in a SOC2 Type II certified vector database. You can review our security practices here.
eesel AI stands out with its extensive integrations, customizable AI, budget-friendly pricing, and user-friendly interface, making it adaptable to various business needs. Don’t take our word for it though! Check out our free trial, no payment information required.
