With the rise of customer expectations, businesses face mounting pressure to perform at a higher standard. AI-powered tools like Intercom’s AI agents are helping alleviate this burden by automating tasks, sharing speedier responses, and allowing some customization.
For some businesses, Intercom’s AI (known as Fin) is able to handle all tasks that are thrown at it. While it is a solid base, more flexible alternatives like eesel AI provide more options in terms of integration and customizability, making it a more fitting tool for a wider audience.
What is an Intercom AI agent?
An Intercom AI agent is essentially an advanced virtual assistant. Its goal is to automate tasks and providing a more personal response to customers.
Connecting Intercom’s AI agent with a company’s knowledge base allows it to learn from these sources. With this information, it can answer questions, resolve issues, and even escalate more complex problems to your team.
AI agents allow for customer support demands to grow without many hiccups. They’re consistent in their replies and can handle large number of questions.
Differences between a chatbot and an AI agent
This information is all well and good, but what separates an AI agent from a chatbot?
Chatbots can be split into two types: rule-based, or conversational AI-based. It can be confusing because a lot of people use the terms interchangeably. Let’s quickly break it down:
Rule-based chatbots:
- Don’t use AI
- Work by using a scripted workflow
- Inability to adapt outside of what rules and information it has been programmed to provide
AI chatbots:
- Use conversational AI to answer questions
- Can be flexible in how they answer
- Provide basic responses and require specific prompting for particular situations
Chatbots, either rule-based or AI, are fairly simple and can be an easy way to automate your support if you’re looking for quick bandaid solution. But AI agents are the next level.
AI agents use Natural Language Processing and machine learning to understand someone’s question at a deeper level. They’re capable of recognizing more than a simple chatbot would, and take actions outside of just simple responses to help address a query. Instead of just answering a question, imagine an AI agent as another member of your support team, tagging the queries, responding when it can, and deciding when to escalate and to whom.
AI agents bring human qualities with the speed of AI, and with eesel it won’t cost you an arm and a leg.
What exactly is Intercom’s AI: Fin?
Fin is an AI agent created to deliver more personalized and human feeling support to customers. Intercom’s proprietary AI engine, coupled with advanced language models, allows Fin to resolve a wide range of support queries in an accurate and conversational manner.
Key use cases:
- Comprehensive knowledge integration: Fin can learn from various sources making the answers it provides accurate and up to date.
- Actionable responses: Fin can also perform tasks for customers in addition to answering questions.
- Multilingual support: Fin supports multiple languages, allowing it to be used by a diverse audience.
eesel AI: the alternative to Intercom AI
With all that Fin has going for it, it does have its shortcomings. For businesses looking for flexibility, customization, and a transparent (and often cheaper) pay structure, eesel AI is a stand out choice.
Key advantages of eesel AI:
- More integrations: eesel connects with a lot more platforms and apps, Google Drive, Slack, Confluence, to name a few.
- Customizable functionality: You’re able to tailor tone, behavior, and actions, to that of your company’s brand guidelines/brand book. You can also deploy multiple bots for specific teams or functions.
- Transparent pricing: With eesel AI you know exactly how much you’ll be paying at the end of each month.
- Advanced learning: With advanced learning and more data to pull from the various integrations, you’ll see a higher deflection rate and an improvement in accuracy.
Why consider eesel AI?
While Fin is tightly integrated into Intercom’s ecosystem, eesel AI’s is adaptable. This adaptability allows businesses to improve already existing helpdesk tools without being locked into any one proprietary tool. Companies who champion flexibility, affordability, and transparency, will be able to get everything they want packed into one AI package.
Choosing eesel Ai means that businesses get access to technology that streamlines their operations, reduces costs, all while improving customer satisfaction rates (CSAT).
How to set up an eesel AI agent in Intercom
Here’s a couple of simple steps to get your eesel AI agent working in Intercom:
1. Sign up or log into your account and head to the dashboard.
2. At the top left select the bot you’d like to use as your AI agent, or create a new one.
3. Click on the “+” icon next to “Sources” and add all relevant sources.
4. Click on the “+” icon next to “Destinations” and select Intercom. From here you’re going to want to click on the “AI Agent” tab, and since this is a more complex addition we’ll have to set that up for you. You can click the “Contact us” button to start the process.
Embracing the AI driven future
AI agents are changing the customer support landscape. They’re offering businesses the ability to answer questions faster and in a more on-brand, human tone. While Intercom AI agents and specialized tools like Fin show off how powerful these tools can be in a specific setting, tools like eesel AI display the flexibility available for companies with all sorts of different tools.
Whether your goal is to bring your customer service department into the 21st century or optimizing tools, AI agents offer a clear path forward. Explore solutions like eesel AI to see how they can help streamline your customer service workflows and keep your customers happy.
To learn more check us out at our website or sign up for a no hassle 7 day free trial!
