- With eesel AI plugged into their Microsoft Teams, Viastore’s staff have immediate access to the company’s comprehensive knowledgebase whenever they need
- Viastore makes great use of eesel AI’s multibot capabilities and has created specialized bots for different topics related to different departments.
- Viastore has taken advantage of eesel’s wide range of integrations, training their AI on various websites, PDFs, and more
Viastore has a rich company history. Starting out as a locksmith shop, evolving to become a mechanical and systems engineering company, to a system integrator and software house. With a knack for evolving and innovation, Viastore is no stranger to making use of the latest tools in order to get ahead.
One of their latest ventures has been to team up with eesel AI in order to streamline their staff’s access to company knowledge. With eesel, Viastore has been able to have their company knowledge synthesized and immediately accessible through interactions with their customized expert AI bots, allowing staff access to instant operational guidance or company information whenever they need it.
Their eesel AI setup
A quick peek behind the AI curtain at Viastore would reveal that they’ve created multiple specialized bots for different purposes. By creating multiple specialized bots, Viastore employees now have 24-hour access to multiple highly trained AI bots that are each experts in different domains, and are ready to assist with any inquiry or request. By chatting to the bots in Teams, employees can chat where they work.
Through the utilization of highly specialized bots, Viastore aims to deliver fast and accurate support, with the goal of reducing downtime and increasing efficiency. One such bot that Viastore has trained is used to efficiently manage technical, operational, and system related inquiries for viastore solutions, focused mainly on intralogistics software and warehouse management processes. Each of their specialized bots are accessible from Viastore’s Microsoft Teams server, giving employees a familiar access point to retrieve whatever documentation they may be searching for.
Where to from here?
Committed to continuous growth, the company has embraced eesel AI to streamline knowledge sharing across its workforce. This advanced integration allows employees—new and experienced alike—to quickly access a vast database of institutional knowledge. With determination and the right tools, new hires can rapidly bridge the knowledge gap, reaching the proficiency of seasoned colleagues. By leveraging AI to enhance knowledge management, Viastore continues to raise the bar for efficiency and accessibility in the workplace.
Looking to connect your knowledge with your Microsoft Teams channels? Check out our free trial (no payment info required!) to see how our AI bots work. Or, set up a call with us and we can help you streamline your internal processes and connect your knowledge today.
