- Webware has a single bot set up and has trained it on PDFs with client and service provider details.
- Webware has connected their AI bot to Slack for internal use.
- Their bot allows their agents to quickly pull up answers in an effort to reduce the delay between resolutions.
- They’ve customized the AI bot to their specifications, making all agent interactions more efficient and streamlined.
Webware.ai is an all in one digital marketing platform that allows businesses to have a one stop shop for all of their business needs. Their goal is to empower small to mid-sized service based businesses within North America, with an end to end autonomous platform to help save them time and money by simplifying all marketing needs.
Just like their platform being a one stop shop for business/marketing needs. Webware wanted a one stop shop for their information, which is why they went with eesel AI.
Getting their information from one source
With a growing list of clients Webware needed a way to get instant access to information to make everyone’s lives easier. They went with eesel AI and created a bot trained on PDF files.
They’ve customized the bot to their specifications in order to help deliver information as quickly and accurately as possible. They’re using the AI bot to quickly check the status of active clients, find service providers, and retrieve customer information for faster turnaround time on tasks. Their customization lists the results based on reviews, active clients, and with all pertinent contact details for services.
Through the use of their bot, their agents have been able to quickly verify client status, suggest local service providers for any client queries, and overall reduce the friction they’ve experienced when serving their clients.
Helping businesses grow
Webware’s goal of providing a one stop shop for marketing needs requires a lot of information and fast. With the implementation of eesel AI into their workflow, they’ve been able to support day to day service inquiries by offering curated contact information in the blink of an eye. Their Slack is able to be a centralized knowledge platform for their internal information.
Customer management has been streamlined as the AI provides clear, documented responses in regards to active clients and their account details. As the company grows, eesel AI allows them to scale effortlessly and maintain their large customer base.
Looking for an AI solution for your team? Have a go at our free trial (no payment information required!) or book a call to see how we can help streamline your processes today.
