Daily delivery, 24/7 service, and fast answers. Today’s customers expect better customer service than ever before. It’s hard for the humble startup to keep up.
Thankfully, you can add ChatGPT to Zendesk. By combining Zendesk’s foundational tools with ChatGPT’s AI capabilities, businesses can provide faster, more accurate responses, reduce repetitive tasks, and decrease the workload on human agents.
What is ChatGPT?
ChatGPT is a conversational AI developed by OpenAI and built on GPT architecture. It processes and generates human-like conversation, making it ideal for customer interactions. ChatGPT excels at dynamic conversations, answering questions, following up, and providing contextually accurate responses across a variety of topics.
For businesses, ChatGPT can instantly resolve simple issues, freeing agents for more complex tasks. Its multichannel capability means it works across chat, email, and social media, ensuring round-the-clock, consistent service.
How Zendesk and ChatGPT work together
The integration of ChatGPT with Zendesk revolutionizes customer support by combining Zendesk’s tools with AI-driven conversational capabilities. This synergy enhances speed, accuracy, and personalization in customer service.
ChatGPT offers instant support for your customers Zendesk
Whether customers need product information or troubleshooting help, ChatGPT provides instant, accurate answers 24/7. This boosts customer satisfaction and engagement, while reducing response times.
Resolves your tier 1 tickets to free up your team
ChatGPT can categorize and prioritize Zendesk tickets based on issue type. Routine inquiries like password resets or order status checks can be completely resolved by ChatGPT, so your human agents can focus on more complicated problems.
Learns from your documentation so responses are bespoke
ChatGPT can learn from your Zendesk help desk. That means it can save your customers time by answering their questions. An AI-powered co-pilot can also suggest and share knowledge and draft responses for your customer support team. This improves your Time to Response (TTR) score.
Your customer support team’s go-to for information
ChatGPT helps your agents by automatically drafting responses based on brief notes, ensuring that replies are professional, accurate, and aligned with the company’s tone. This saves agents time and maintains consistent communication across all channels.
Solves problems that pop up in any channel
With ChatGPT integrated into Zendesk’s multichannel support, businesses can provide consistent, AI-driven service across platforms. Customers receive uniform service whether they contact the business via live chat, email, or social media.
The results ChatGPT and Zendesk can give you
It’s great to know what ChatGPT can offer your support team. But how will it impact your bottom line? You can also find some practical examples on some of our customer stories here.
1. Lifts the productivity level of your team
By solving routine tasks and handling simple requests for you, your agents have more time for complex issues, improving ticket resolution times and overall productivity.
2. Reduces customer service’s operational costs
By automating Tier 1 support, businesses can enjoy significant cost savings. ChatGPT allows companies to scale support without increasing headcount.
3. Improved customer satisfaction
Immediate, timely, and personal responses mean happier and more loyal customers.
4. Faster Time to Resolution (TTR)
With automated ticket categorization and AI-powered responses, businesses can resolve customer issues faster, leading to higher satisfaction and fewer escalations.
5. Consistency in customer experience
ChatGPT ensures consistent responses across all channels, minimizing errors and maintaining a unified brand voice. This builds customer trust and loyalty.
So, how do you integrate ChatGPT into Zendesk?
It’s simple. With an extension. Funnily enough, we offer one (woohoo!)
eesel AI is a customer service plugin for Zendesk. We use ChatGPT as our AI provider, and it creates natural sounding chatbots who can speak to your customer service team, or directly with your customers.
Here’s how to get started:
- Sign up for a free 7-day trial with eesel AI.
- Teach the AI chatbot using ‘Sources’, like your docs, wiki pages, past support tickets, or help desk.
- Test the chatbot out.
- Plug it into your Zendesk.
You can customize the bots tone of voice and behaviour with a prompt. You can add your brand’s tone of voice, and set rules for how it handles certain types of customer requests. And you can add bots to handle different types of requests, each with their own customizable behaviours.
If you’d like to use it as a chatbot for your customers, add a widget to your website. If you’d like to use it as a co-pilot for your team, you can add it to Slack, Teams, or as a sidebar with a Google Chrome extension.
ChatGPT with Zendesk’s impact: Happy customers, happier business
The integration of Zendesk with ChatGPT can revolutionize customer service by offering faster, more efficient, and personalized experiences. Businesses can automate routine tasks, reduce costs, and scale support operations with ease.
Businesses that adopt the Zendesk-ChatGPT integration now will be well-positioned to meet future demands, offering faster, smarter, and more personalized experiences. For companies looking to stay competitive, this powerful AI solution is a strategic move towards the future of customer service.
Among the available AI solutions, one platform stands out for its ability to enhance customer service even further: AI ChatGPT Agents by eesel. While there are many chatbot solutions available today, eesel’s offering is unmatched in its high-quality, scalable, and customizable support.
eesel AI offers unmatched customization, seamless integration with platforms, like Zendesk and Google Drive, and advanced analytics. Businesses can tailor responses, automate tasks, and optimize performance with ease, all while benefiting from flexible, cost-effective pricing.
With fast learning capabilities, GDPR compliance, and zero data retention options, eesel AI ensures secure, efficient, and personalized customer interactions that enhance support operations.
Get started today by integrating eesel AI into your help desk platform and transform your customer support strategy.
