Help Scout AI agents to automate the frontline

An AI chat trained on Help Scout can help your team find answers, draft replies, answer customers’ questions instantly, and resolve Tier 1 tickets for you. All it takes is a few clicks to set up.

Try eesel AI for free

Join 100s of other teams

Teach your Help Scout AI agents any knowledge

Help Scout Tickets

Teach the AI on your best emails, tickets and conversations.

Help Scout Macros

Train the AI on any canned replies you’ve already made and more.

Help Scout Help center

Train the AI on your help center whether it’s private or public.

Help Scout AI agent taught by your company docs

From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.

View all integrations

Everyone's a top performer with Help Scout AI agent assistants.

AI drafts for Help Scout tickets

AI automatically draft responses for new Help Scout tickets based on the content you train the bot with.

AI copilot helping draft support ticket reply

Zero hallucination

The AI agent never replies with any knowledge from outside the documentation you’ve trained it on.

Full control

Customize exactly what the AI knows, how it writes, and incrementally teach it more.

Gradual roll out

Test with experienced agents without affecting others, and roll out to everyone when confident.

Test your Help Scout AI agent privately

Use our browser extension. It’s quick and your team won’t be impacted at all.

Install extension

Let Help Scout AI agents automate your frontline.

Let AI agents handle new Help Scout tickets

AI can automatically pick up new Help Scout tickets, respond based on how you train them, and escalate to humans as needed.

Evaluate and monitor your Help Scout AI agents.

Clear insights on all AI interactions

Get detailed insights on questions coming in, what the AI is saying, gaps in the training of your AI, customer satisfaction and more.

ROI reports

Measure the deflection rate and cost savings.

Gaps in knowledge

Report on all the queries the AI needs more training for.

Bulk simulation

Simulate the AI over several previous tickets at once.

Help Scout AI agents.
Trusted by enterprise.

Learn more about eesel AI security practices

No training on your data

We have contractual agreements
with our AI subprocessors that
prohibit the use of customer data
to train their models.

Secure encryption

When you use eesel AI, your
data is encrypted in-transit using
TLS 1.2 or greater.

Advanced permissions

Specify who can do and create
what, with granular precision.

GDPR & CCPA

We have mapped our privacy
program to the GDPR and other
global privacy regulations.

EU data residency

All data can stay, and never leave, the European Union.

SOC 2 Subprocessors

Pinecone is the vector database we use to store data and it is SOC2 (Type 2) compliant.

See how Help Scout AI agents supercharge the best teams.

eesel AI deflects 15% of Jira issues being raised, and draft replies for the rest based on our internal Confluence pages.

Jason Loyola

Head of IT, InDebted

We’re able to gather scattered information, and makes everyone more self-served and knowledgeable.

Flemming Ottosen

Development Director, Simployer

eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.

Melissa Ryan

Zendesk Administrator, Discuss.io

Loved by 100+ customers.

With over 500k AI replies generated and $10 million in improved efficiency, see how companies big and small use eesel to improve sales and support.

Read customer stories.

Teammate AI and Livechat AI included,
for the same price

Teammate AI

Teach AI your company wiki and docs, and supercharge your team with instant answers for any question.

Learn more

ai on slack and teams helping internal employees answer questions

Livechat AI

Plug an AI chat bubble on your website to support or sell 24/7, all on auto pilot.