Get AI for Zendesk
Join 100s of other teams
Smart enough to learn from any knowledge source
Zendesk Tickets
Train the AI on your past emails, tickets, conversations.
Zendesk Macros
Train the AI on any canned replies you’ve already made and more.
Zendesk Help center
Train the AI on your help center whether it’s private or public.
Company docs
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.
Turn all your agents into top performers.
AI drafts for Zendesk tickets
AI automatically draft responses for new Zendesk tickets based on the content you train the bot with.
Zero hallucination
AI will only reply based on the content you train on. It will never reply with other knowledge.
Full control
Customize exactly what the AI knows, how it writes, and incrementally teach it more.
Gradual roll out
Test with experienced agents without affecting others, and roll out to everyone when confident.
Let AI agents automate the frontline.
Let AI agents handle new Zendesk tickets
AI can automatically pick up new Zendesk tickets, respond based on how you train, and escalate to humans as needed.
Evaluate and monitor with AI insights.
Clear insights on all AI interactions
Get detailed insights on questions coming in, what the AI is saying, gaps in the training of your AI, customer satisfaction and more.
ROI reports
Measure the deflection rate and cost savings.
Gaps in knowledge
Report on all the queries the AI needs more training for.
Bulk simulation
Simulate the AI over several previous tickets at once.
Secure by design.
Trusted by enterprise.
No training on your data
We have contractual agreements with our AI subprocessors that prohibit the use of customer data to train their models.
Secure encryption
When you use eesel AI, your data is encrypted in-transit using TLS 1.2 or greater.
Advanced permissions
Specify who can do and create what, with granular precision.
GDPR & CCPA
We have mapped our privacy program to the GDPR and other global privacy regulations.
EU data residency
All data can stay, and never leave, the European Union.
SOC 2 Subprocessors
Pinecone is the vector database we use to store data and it is SOC2 (Type 2) compliant.
Get the eesel AI secret edge.
eesel AI deflects 15% of Jira issues being raised, and draft replies for the rest based on our internal Confluence pages.
Jason Loyola
Head of IT, InDebted
We’re able to gather scattered information, and makes everyone more self-served and knowledgeable.
Flemming Ottosen
Development Director, Simployer
eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.
Melissa Ryan
Zendesk Administrator, Discuss.io
Loved by 100+ customers.
With over 500k AI replies generated and $10 million in improved efficiency, see how companies big and small use eesel to improve sales and support.
Teammate AI and Livechat AI included, for the same price
Teammate AI
Teach AI your company wiki and docs, and supercharge your team with instant answers for any question.
Livechat AI
Plug an AI chat bubble on your website to support or sell 24/7, all on auto pilot.
Zendesk blogs
Global Pay choose eesel AI as their knowledge expert
Learn how Global Pay answer questions with eesel AI – giving their compliance and development teams time savings of 50-80%.
Breaking Frontiers: 10 Ways to Use AI for Your Help Desk
Discover the 10 ways to use AI to boost your customer support, streamline your agents workflows, and improve your help desk processes.
Try eesel AI for free
It only takes a few minutes to get set up.