Zendesk AI
Join 100s of other teams
Train AI on past tickets and docs
Generate help articles from past tickets
Train the AI on your best emails, tickets and conversations.
Zendesk Macros
Train the AI on any canned replies you’ve already made and more.
Zendesk Help center
Train the AI on your help center, whether it’s private or public.
Zendesk AI agent taught by your company docs
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.
Get an AI copilot for your support team.
AI drafts for Zendesk tickets
AI automatically draft responses for new Zendesk tickets based on the content you train the bot with.
Zero hallucination
The AI agent never replies with any knowledge from outside the documentation you’ve trained it on.
Full control
Customize exactly what the AI knows, how it writes, and incrementally teach it more.
Gradual roll out
Test with experienced agents without affecting others, and roll out to everyone when confident.
Let Zendesk AI agents automate your frontline customer support.
Let AI agents handle new Zendesk tickets
AI can automatically pick up new Zendesk tickets, respond based on how you train them, and escalate to humans as needed.
Evaluate and monitor your Zendesk AI agents.
Clear insights on all AI interactions
Get detailed insights on questions coming in, what the AI is saying, gaps in the training of your AI, customer satisfaction and more.
ROI reports
Measure the deflection rate and cost savings.
Gaps in knowledge
Report on all the queries the AI needs more training for.
Bulk simulation
Simulate the AI over several previous tickets at once.
Zendesk AI agents.
Trusted by enterprise.
No training on your data
We have contractual agreements
with our AI subprocessors that
prohibit the use of customer data
to train their models.
Secure encryption
When you use eesel AI, your
data is encrypted in-transit using
TLS 1.2 or greater.
Advanced permissions
Specify who can do and create
what, with granular precision.
GDPR & CCPA
We have mapped our privacy
program to the GDPR and other
global privacy regulations.
EU data residency
All data can stay, and never leave, the European Union.
SOC 2 Subprocessors
Pinecone is the vector database we use to store data and it is SOC2 (Type 2) compliant.
See how Zendesk AI agents supercharge the best teams.
eesel AI deflects 15% of Jira issues being raised, and draft replies for the rest based on our internal Confluence pages.
Jason Loyola
Head of IT, InDebted
We’re able to gather scattered information, and makes everyone more self-served and knowledgeable.
Flemming Ottosen
Development Director, Simployer
eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.
Melissa Ryan
Zendesk Administrator, Discuss.io
Loved by 100+ customers.
With over 500k AI replies generated and $10 million in improved efficiency, see how companies big and small use eesel to improve sales and support.
Teammate AI and Livechat AI included,
for the same price
Teammate AI
Teach AI your company wiki and docs, and supercharge your team with instant answers for any question.
Livechat AI
Plug an AI chat bubble on your website to support or sell 24/7, all on auto pilot.
Zendesk AI blogs
How to set up an AI response generator in Zendesk
Tired of your support team drowning in repetitive tickets? This guide shows how to bring AI into your Zendesk setup to automatically handle common customer questions.
How to integrate and optimize GPT-4o for Zendesk support
The launch of GPT-4o has advanced AI as a whole. Learn how to make use of it within your Zendesk support platform.
Frequently Asked Questions
Yes, there is a free trial! You can start your trial (no payment info required) when you sign up for an account. Train it on your help center, past tickets, docs and more all within the free trial. Test it out inside the dash, or try it out in your Zendesk directly!
When you add eesel AI to your Zendesk, all your agents can benefit from it at no extra costs. We do not charge per-agent fees and you can choose who has access to eesel AI within your dashboard.
You can connect your Zendesk with eesel AI by creating an account, heading to our integrations menu and:
- Paste your Zendesk domain into the AI agents tab
- (Optional) Paste your help center URL in the help center tab.
- Head to the Zendesk menu in the left sidebar.
- Click AI agents and select what you’d like to do inside your Zendesk.
There are more features for eesel AI inside Zendesk than just the AI agent! Check out each tab in the dashboard to learn more.
Training on past tickets involves you collecting a set of your best tickets, conversations or replies to queries. You can tag and export them from Zendesk.
Then, you can use them to generate a series of help articles that can then be used to train your AI bot and fill in gaps of your help center.
eesel AI is your perfect AI tool that can integrate wherever you need it. Custom actions and API calls make connecting platforms a breeze.
Adding eesel to your Zendesk messaging or as an AI agent can greatly improve your resolution time, reduce the workload for your human agents, and improve customer satisfaction with faster and more accurate replies.
The AI copilot feature helps assist your agents with their customer support processes. Drafting responses and offering a way to find sources faster lets your agents focus on the important things.
Try a Zendesk AI agent today for free
It only takes a few minutes to get set up.