Sell or support
Customers get instant answers about their order tracking, returns, or support queries based on your docs and customer databases.
It can learn about your product catalog from Shopify, Magento, WooCommerce or more, and actively provide concierge sales.
Connect your Google Drive and add Google Docs directly to your bot, synced and all.
Upload PDFs and see how the bot can reply based on your content.
Instantly train over your help center articles, and sync them for real-time updates.
Integrate with custom platforms using custom APIs. The AI connects where you need it.
Connect the AI to your live Shopify catalog for real-time product information.
Enable self-serve for customers to look up order information, manage refunds, and more.
Train the bot on your availabilities to manage bookings in real time.
Integrate with custom platforms using custom APIs. The AI connects where you need it.
Integrate with custom platforms using custom APIs. The AI connects where you need it.
Create tickets, triage, tag, escalate and more. AI can take actions automatically.
"As a fast-growing startup with a small team, our customers far outnumber our employees. It’s crucial that we have robust self-service solutions as well as tools to supercharge the efficiency of our client-facing teams. This has been a game-changer for our customers and employees alike who need quick answers to their questions."
Jon Miron
Director of Support and Operations, Yellowdig
Powered by ChatGPT, the AI can work in almost any language.
Trained exclusively on your data and docs, the AI will never hallucinate and will provide transparent sourcing information.
Correct any response by simply chatting with the AI , and see how it keeps improving over time.
Configure
Customize how the bot talks, how it asks clarifying questions, the appearance of the chat bubble and more.
Describe exactly when and how you want the AI to escalate
Correct any response and the AI will learn from it.
Set up various actions for your bot based on your workflows
Analyze
Run simulations in a test environment over past tickets, and see how the AI agents perform.
Out of the box reports to measure your AI bots performance. Use this information to help inform future training and customization.
Automatically measure deflection rates and cost savings.
See exactly what people are talking about with the AI.
Automatically filter queries for which the AI needs more training.
"Optimize bot has been used a lot by customers and has seen to be successful."
Martyn Arbon
Chief Technology Officer at Billwerk+, Billwerk
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
AI can process all tickets and conversations, and route, edit or tag them based on your workflows.
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
An AI chatbot is a conversational assistant built for customer-facing channels like your website, mobile app, or live chat. It interacts with visitors in real time, answers product or support questions, and guides users through tasks like shopping, booking, or account help. Unlike internal AI tools, an AI chatbot is designed to engage directly with customers and provide immediate, helpful service around the clock.
An AI chatbot gives customers real-time help the moment they need it. Whether they have a question about a product, need help navigating your site, or want to check on an order, the chatbot can respond instantly. This makes the experience faster, more convenient, and more consistent,
Yes. An AI chatbot can recommend products, guide shoppers through checkout, and answer pre-purchase questions to increase conversions. It can also handle support tasks like checking order status, managing returns, and sharing policy information. This makes it a versatile tool for both sales and service.
It will. An AI chatbot learns from your existing web content, FAQs, macros, and messaging style to respond the way your team would. Whether your tone is casual, helpful, or professional, the chatbot adapts to reflect that voice in every interaction.
Yes. An AI chatbot connects with ecommerce platforms like Shopify and WooCommerce, help desks like Zendesk and Freshdesk, and even internal systems if needed. You can enhance your current setup without rebuilding it from scratch.
If you want to provide faster, always-on support, reduce cart abandonment, or help customers find products more easily, an AI chatbot is a strong fit. It keeps your service consistent and responsive, even outside business hours, while supporting your team in driving sales and building loyalty.
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