Triage incoming tickets
with AI.
"We can onboard new employees much faster with eesel AI's Copilot, and help train them or answer questions with accurate responses straight from the source. Managers are now asked the important questions, and sourcing documents or learning processes has become much easier."
Configure
Automatic AI triaging
that’s reliable and accurate
Control and customize how the AI behaves
With ‘prompts’ and ‘actions’ you can simply describe – in plain text – what you want the AI to do.
Language detection
Powered by ChatGPT, the AI can work in almost any language and act accordingly.
Close spam and “Thank You”
The AI can detect and close tickets seamlessly based on your workflows.
Summary and sentiments
You can set up the AI to create summary of tickets along with a read on sentiment.
Test
Test and roll out
with confidence
Run simulations in a sandbox environment
Run simulations in a test environment over past tickets, and see how the AI agents perform.
Out of the box reports
Automatically measure AI accuracy and cost savings across all agents.
Gradual roll out
Choose which agents can use the copilot and roll out with confidence.
"We chose eesel because customers can get instant responses with real-time pricing info, and tough questions are automatically triaged to the right teams. eesel AI removes the manual work, and lets us focus on the more complex cases for faster and more accurate customer support."
Products
The ultimate AI for customer service,
all included in one price
AI agent
Automatic AI replies based on your docs and past tickets, all within your helpdesk.
Explore AI agent
AI copliot
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
Explore AI copilot
AI internal chat
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
Explore AI internal chat
AI chat bubble
Embed an AI chatbot on your website or app to sell or support 24/7, even while your team sleeps.
AI chat bubble
Loved by 1,000+ customers
around the world
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
"eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency."
"We tried using Intercom Fin but weren’t able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond."
"With eesel AI, our customers can easily find large amounts of complex information on our portal, including sources."
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Frequently asked questions
AI triage uses artificial intelligence to automatically analyze, sort, and route incoming tickets or requests. It helps your team handle large volumes of inquiries by tagging them accurately, assigning them to the right people, and even closing simple cases on its own. With AI triage, your support backlog stays organized and under control.
AI triage takes over the repetitive and time-consuming task of sorting tickets, so your team can focus on resolving issues instead of managing queues. It ensures tickets go to the right person faster, reduces manual errors, and helps your team respond to customers sooner. This leads to shorter wait times and a smoother experience for everyone.
Yes. AI triage can automatically identify and close tickets that are spam, duplicates, or simple “thank you” messages. By clearing out noise from your help desk, your team can prioritize real issues that need attention, saving valuable time and effort.
Yes. AI triage integrates with popular help desk and ticketing systems like Zendesk, Freshdesk, and Jira. You can continue using your existing tools while adding powerful automation to keep your workflows running smoothly without disruption.
No. AI triage is designed to support your team, not replace it. It handles the sorting and initial processing, allowing your agents to focus on solving problems and providing personal support. Your team stays in charge of important decisions and final resolutions.
No. AI triage is designed to support your team, not replace it. It handles the sorting and initial processing, allowing your agents to focus on solving problems and providing personal support. Your team stays in charge of important decisions and final resolutions.
Still have more questions? Message support
Get started now
for free.
for free.
