Your support.
Plus AI.
Join 100s of other teams
Works with any helpdesk
Whether you use Zendesk, Freshdesk, Jira, Gorgias or anything in between, the AI will plug right in.
Teach the AI
what you know
Train on past replies
Train the AI on your past emails, tickets, and conversations.
Train on canned replies
Train AI on existing or new canned replies.
Train on help center
Train the AI on your help center whether it’s private or public.
Train on company docs
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.
Turn all your agents into top performers.
AI drafts based on your past tickets and docs
AI automatically draft responses for new tickets based on the content you train the bot with.
Zero hallucination
The bot will only reply based on the Sources that you train it on. It will never reply with any other knowledge.
Full control
Customize exactly what the AI knows, how it writes and incrementally teach it more.
Gradual roll out
Test with experienced agents without affecting others, and roll out to everyone when confident.
Let AI agents automate the frontline.
Let AI agents handle Tier 1 tickets
AI can automatically pick up tickets, ask clarifying questions, respond based on your docs and past tickets, and escalate to humans as needed.
Escalate as needed
AI agents know when to escalate and reassign tickets based on your settings.
Triage and action
AI agents can tag incoming tickets, edit ticket fields, and make API calls.
Gradual roll out
Simulate over specific tickets in a test environment, before rolling this out.
Evaluate and monitor with AI insights.
Clear insights on all AI interactions
Get detailed insights on questions coming in, what the AI is saying, gaps
in the training of your AI, customer satisfaction, and more.
ROI reports
Measure the deflection rate and cost savings.
Corrections
Correct any response and the AI will learn from it.
Bulk simulation
Run the AI over several past tickets at once for testing.
Secure by design.
Trusted by enterprise.
No training on your data
We have contractual agreements
with our AI subprocessors that
prohibit the use of customer data
to train their models.
Secure encryption
When you use eesel AI, your
data is encrypted in-transit using
TLS 1.2 or greater.
Advanced permissions
Specify who can do and create
what, with granular precision.
GDPR & CCPA
We have mapped our privacy
program to the GDPR and other
global privacy regulations.
EU data residency
All data can stay, and never leave, the European Union.
SOC 2 Subprocessors
Pinecone is the vector database we use to store data and it is SOC2 (Type 2) compliant.
Get a secret edge.
eesel AI deflects 15% of Jira issues being raised, and draft replies for the rest based on our internal Confluence pages.
Alton Ong
Product Designer, EntryLevel
eesel AI gathers scattered information, and makes everyone more self-served and knowledgeable.
Flemming Ottosen
Development Director, Simployer
It streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.
Melissa Ryan
Zendesk Administrator, Discuss.io
Loved by 100+ customers.
With over 500k AI replies generated and $10 million in improved efficiency, see how companies big and small use eesel to improve sales and support.
Teammate AI and Livechat AI included,
for the same price
Teammate AI
Teach the AI your company wiki and docs, and supercharge
your team with instant answers for any question.
Livechat AI
Plug an AI chat bubble on your website to support or sell 24/7,
all on auto pilot.
Try eesel AI for free
It only takes a few minutes to get set up.