AI agent assist for
your teams
Over 120+ one click integrations
From HelpScout to Freshdesk to Gorgias and everything in between, this is the ultimate AI agent assistant that works in all help desks.
Make separate AI bots for different use cases
Whether it’s email or social or live chat or tickets, you can integrate the AI agent into your help desk across all channels.
"We can onboard new employees much faster with eesel AI's Copilot, and help train them or answer questions with accurate responses straight from the source. Managers are now asked the important questions, and sourcing documents or learning processes has become much easier."
Train
Learns about your
company in minutes
Learns from your past tickets
AI Agent Assist reviews past tickets, emails, and chats to learn your workflows and tone, helping draft accurate replies that sound just like your best agents.
Learn from canned replies
It picks up your macros and canned responses automatically, so agents get AI suggestions that stay consistent without extra setup.
Learn from your help center
The AI agent assist connects to your help center and FAQs, giving instant access to updated answers when replying to customers.
Learn from your company docs
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.
See all integrations
Configure
AI agent assist that’s
reliable and accurate
Control and customize how the AI behaves
Use plain text prompts to set how your AI Agent Assist drafts replies and what tone or style it should follow.
Enable actions and API calls
Connect your AI agent to apps like Airtable or Shopify to fetch live data, update orders, or take real actions automatically.
Auto-close tickets with insights
AI detects spam or “Thank You” tickets, closes them, and adds summaries with sentiment insights.
Multilingual
Powered by ChatGPT, the AI can work in almost any language and act accordingly.
Instant advice for any question
Agents can ask the AI Agent Assist for instant help and quicker onboarding.
"Our agents can instantly draft replies to customers. We don't have to look through all our documentation on Notion, Google Docs or our help center anymore because eesel AI does it for us. With the AI bot trained on past tickets, it knows exactly how our agents in the past have responded as well. It's been a great optimization!"
Test
Test and roll out
with confidence
Run simulations
Run simulations in a test environment over past tickets, and see how the AI agents perform.
Out of the box reports
Automatically measure AI accuracy and cost savings across all agents.
Gradual roll out
Choose which agents can use the copilot and roll out with confidence.
Products
The ultimate AI for customer service,
all included in one price
AI agent
Personalised drafts for Zendesk tickets based on all your docs and past replies.
AI triage
AI can process all tickets and conversations, and route, edit or tag them based on your workflows.
AI internal chat
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
AI chat bubble
Embed an AI chatbot on your website or app to sell or support 24/7, even while your team sleeps.
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Frequently Asked Questions
AI agent assist uses advanced AI to support your team by suggesting responses, surfacing helpful information, and even handling simple requests on its own. It acts like a smart co-pilot that helps agents work faster and more accurately.
With AI agent assist, repetitive questions get resolved instantly, allowing agents to focus on complex issues that need a human touch. This leads to faster replies, higher customer satisfaction, and a more focused and motivated team.
Yes. AI agent assist integrates seamlessly with popular helpdesk and collaboration tools like Zendesk, Freshdesk, and Intercom. You can keep your existing workflows and simply add an extra layer of AI-powered support.
No. eesel’s AI agent assist is built to be simple to launch, with clear onboarding steps and easy ways to train the AI using your existing knowledge base. You can get started quickly without heavy technical work.
No. AI agent assist is designed to support your team, not replace it. It takes care of routine tasks so agents can focus on meaningful conversations and creative problem-solving, helping you build stronger customer relationships.
If your team handles a high volume of tickets or wants to improve speed and consistency without adding more staff, AI agent assist is a smart choice. It helps deliver better customer experiences while keeping your team empowered and engaged.
Still have more questions? Message support
Get started now
for free.
for free.
