The ultimate AI chatbot for ecommerce
Sell or support
Perfect for pre-sales queries
and for support after sales
Get a 24/7 support chatbot
Customers get instant answers about their order tracking, returns, or support queries based on your docs and customer databases.
Get a 24/7 sales chatbot
It can learn about your product catalog from Shopify, Magento, WooCommerce or more
Train with knowledge
AI chatbot for ecommerce that learns about your
company in minutes
eesel's AI chatbot for ecommerce automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Shopify Catalog
Connect the AI to your live Shopify catalog for real-time product information.
Magento Catalog
Connect the AI to your live Magento catalog to provide accurate product details anytime.
Past Support Emails & Tickets
Allow AI to learn real conversations from your past support emails and tickets.
PDFs
Upload PDFs and see how the bot can reply based on your content.
Help Center
Instantly train over your help center articles, and sync them for real-time updates.
AI chatbot
Takes actions and
looks up real time information
eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Order actions
Enable self-serve for customers to look up order information, manage refunds, and more.
Calendly bookings
Train the bot on your availabilities to manage bookings in real time.
Custom Platforms
Integrate with custom platforms using custom APIs. The AI connects where you need it.
Stripe payments
Integrate with custom platforms using custom APIs. The AI connects where you need it.
Zendeks tickets
Create tickets, triage, tag, escalate and more. AI can take actions automatically.
"As a fast-growing startup with a small team, our customers far outnumber our employees. It’s crucial that we have robust self-service solutions as well as tools to supercharge the efficiency of our client-facing teams. This has been a game-changer for our customers and employees alike who need quick answers to their questions."
Jon Miron
Director of Support and Operations, Yellowdig
Multilingual
Powered by ChatGPT, the AI can work in almost any language.
Zero hallucination
Trained exclusively on your data and docs, the AI will never hallucinate and will provide transparent sourcing information.
Corrections
Correct any response by simply chatting with the AI , and see how it keeps improving over time.
Escalation
Configure how it escalates when it doesn’t know the answer
Collect information before escalation
Describe exactly what information the bot needs to collect from the user before escalating, and populate fields or platforms.
Create tickets for escalation
Describe the process of escalation and ticket creation, and see how the AI agents seamlessly hand over to human agents.
Analyze
Test and roll out in a gradual way, and monitor how it’s going.
Run simulations
Run simulations in a test environment over past tickets, and see how the AI agents perform.
Reports
Out of the box reports to measure your AI bots performance. Use this information to help inform future training and customization.
Deflection and ROI
Automatically measure deflection rates, cost savings, and customer satisfaction.
Logs of all interactions
See exactly what people are talking about with the AI.
Gaps in the AI
Automatically filter queries for which the AI needs more training.
"Optimize bot has been used a lot by customers and has seen to be successful."
Martyn Arbon
Chief Technology Officer at Billwerk+, Billwerk
Your data is never used for training
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Locked down, end-to-end
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
Privacy-first and compliant
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Built for enterprise IT
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
AI agent
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
AI copilot
AI drafts replies for tickets, emails and chats, and human agents can easily verify and send.
AI triage
AI can process all tickets and conversations, and route, edit or tag them based on your workflows.
AI internal chat
Train an AI on your Confluence, Google Docs and more, and chat from inside Slack or Teams.
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Frequently Asked Questions
An AI chatbot for ecommerce is a virtual assistant that uses artificial intelligence to interact with customers on your online store. It can answer questions, recommend products, assist with orders, and provide real-time support to improve the shopping experience.
AI chatbots guide customers through their buying journey, suggest products based on preferences, and answer questions instantly. This reduces friction, builds trust, and encourages more purchases, which helps boost overall sales.
Yes. An AI chatbot for ecommerce can handle common customer service requests like checking order status, processing returns, and answering FAQs. This helps reduce the workload on your support team and ensures faster responses for shoppers.
Yes. eesel’s AI chatbot solutions integrate easily with major ecommerce platforms such as Shopify, WooCommerce, and Magento. You can set up and customize the chatbot to match your brand without complicated technical work.
No. An AI chatbot is designed to work alongside your support team, not replace it. It takes care of repetitive and simple tasks so your team can focus on complex issues and high-value interactions that need a personal touch.
If you want to improve customer engagement, reduce cart abandonment, and offer instant support around the clock, an AI chatbot is a smart investment. It helps create a smooth, enjoyable shopping experience that keeps customers coming back.
Still have more questions? Message support
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for free.
for free.
