AI for IT operations.
Deply and go.
eesel AI connects instantly with your tools, and learns from your documentation and past tickets. Reduce downtime, resolve incidents faster, and free up your IT team to focus on what matters most.
AI for IT operations.
AI agent
AI copilot
AI triage
AI chat bubble
AI internal chat
TRUSTED BY MORE THAN 1,000 IT TEAMS OF ALL SIZES
Choose with over 120 integrations
Deploy AI for IT operations across tools like Jira, Intercom, Freshdesk, and Slack by training bots on your knowledge sources to transform how your IT team works.
Power your IT with advanced AI
AI for IT operations uses real time data analysis, automated anomaly detection, and predictive insights to catch issues early and keep systems reliable. Automate alerts, reduce downtime, and let your team focus on what matters.
Results
Setup to succeed.
What eesel AI for IT operations delivers.
70M
tickets and chat sessions processed
2 months
time it takes for eesel AI to pay for itself
$124M
in savings across 1000s of customers, streamlining support operations
81%
of support conversations autonomously resolved on average
Quick start
See how eesel AI works in 60 seconds.
Take a look at how eesel AI fits right into your IT operations and tools, seamlessly learning about your company, how you work and joining in as your new teammate. No heavy lifting needed.
AI Agent
Support that feels human, powered by AI for IT operations.
eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Easy to connect
Integrate with one click and let it quickly learn from your existing replies, help articles, macros, and internal documents so it matches your voice naturally.
Fully customizable
Shape how the AI responds, the actions it takes, and when it hands things over to a human, making sure it aligns with your support style.
Test before going live
Run simulations using past tickets, measure performance, and fine tune responses in a safe environment before launching with confidence.
AI copilot
Never start from a blank reply again.
eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Easy to integrate
Connect in one click and let it learn from your support history and resources, fitting smoothly into your existing workflows.
Great for onboarding
New agents can ask eesel AI anything and ramp up faster, quickly becoming confident and effective in handling tickets.
Test and fine tune
Simulate responses using past tickets, check performance, and gradually roll it out to certain ticket types before expanding more broadly.
"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large language models. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation, even if it’s scattered."
Wesley Wang
CTO, Ecosa
AI triage
AI can tag, route, edit
and closes tickets for you.
eesel AI can process all incoming chats and tickets, and triage them how you would like. Automatically keep your help desk backlog organised and groomed.
Easily customizable
Describe the behavior you want in plain language, and decide exactly how and when the AI should take action.
Handle spam and quick replies
Automatically detect and close spam or simple “thank you” tickets to keep your help desk clean and focused.
Test before launching
Simulate responses using past tickets, measure performance, and refine settings so you can roll out confidently.
AI internal chat
Get an AI for IT operations teammate that knows it all.
eesel AI can process all your internal documentation and become an all-knowing teammate. Train it on your Confluence, Google Docs and more and chat from inside Slack or Microsoft Teams.
Works across your tools
Connect with one click and train it using Confluence, Google Docs, and other sources you already use.
Chat where you already work
Ask questions and get answers right inside Slack, Microsoft Teams, or directly in your browser.
Create dedicated bots
Build different AI bots for different teams or specific tasks to fit each workflow perfectly.
AI chat bubble
AI chatbots that support or sell around the clock.
Embed eesel AI chat widgets on your website or app, and provide exceptional customer experiences even while your team sleeps.
Simple to set up
Train the AI using your website, PDFs, Shopify, and more, then embed it wherever you need.
Fully customizable
Decide how the AI responds, what it can do, what information it uses, and when to involve a human.
Turn it into a sales assistant
Connect your product catalog and let the AI act as a personal sales rep for every visitor.
"It feels like a partnership, rather than a vendor relationship. eesel AI was flexible enough for us to get started quickly and iterate, with great support from the eesel team. eesel has quickly become an integral part of our workflows. Recently, a new customer success hire joked that our eesel AI bot was their best friend during onboarding and interviewing."
Jon Miron
Director of Support and Operations, Product at Yellowdig, Yellow Dig
Your data is never used for training
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Locked down, end-to-end
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
Privacy-first and compliant
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Built for enterprise IT
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
Flemming Ottosen
Development Director, Simployer
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
Eddie Stephens
Service Desk Lead, CartonCloud
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Alex Capurro
Chief Innovation Officer, Global Pay
Frequently Asked Questions
AI for IT operations, also known as AIOps, uses artificial intelligence and machine learning to monitor, analyze, and automate IT processes. It helps teams quickly detect issues, reduce downtime, and improve overall system performance.
AI can analyze large amounts of data in real time to detect patterns and identify problems before they impact users. By automating alerts and responses, IT teams can resolve issues faster and keep services running smoothly.
Yes. eesel AI for IT operations solutions integrate with popular monitoring and IT management tools. This allows you to enhance your current setup without replacing your existing systems.
No. eesel’s AIOps platforms are designed to be straightforward to deploy, with guided configurations and support for integrating your existing data sources. You can start improving your operations quickly without heavy technical barriers.
No. AI for IT operations is meant to support your team, not replace it. It handles repetitive monitoring tasks and provides insights so your team can focus on strategic projects and critical decision-making.
If your IT team manages complex systems and struggles with large volumes of data or frequent incidents, AI for IT operations can help. It improves efficiency, reduces manual workloads, and helps keep your services reliable and resilient.
Still have more questions? Message support
Get started now
for free.
for free.
