From Jira and Intercom to Freshdesk and Slack, you can quickly train AI bots for IT operations on multiple sources and deploy them in different workflows across your IT tools.
Set up one AI agent for Tier 1 IT tickets, another for Slack team chats, a different one for IT update emails, and more. Build a fleet of specialized AI teammates for all your IT operations.
Results
tickets and chat sessions processed
time it takes for eesel AI to pay for itself
in savings across 1000s of customers, streamlining support operations
of support conversations autonomously resolved on average
Take a look at how eesel AI fits right into your existing workflows and tools, seamlessly learning about your company, how you work and joining in as your new teammate. No heavy lifting needed.
AI Agent
eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Connect with one click and let it learn from your existing replies, help center content, and internal guides so it sounds just like your team.
Control how the AI sounds, the different actions it takes, and how it escalates humans when needed.
Run simulations on past tickets, check results, and fine tune everything so you can launch confidently.
AI copilot
eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Set it up with one click and train it using your support history, help center content, macros, and more.
New team members can ask questions directly and get instant guidance, helping them become effective quickly.
Test in a sandbox using real past tickets, review how it performs, and roll out to selected ticket types before expanding further.
"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large language models. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation, even if it’s scattered."
Wesley Wang
CTO, Ecosa
AI triage
eesel AI can process all incoming chats and tickets, and triage them how you would like. Automatically keep your help desk backlog organised and groomed.
Simply describe the behaviour you want in plain text in the AI prompt, and control what actions it takes and when.
Automatically clean up the helpdesk clutter with AI that can detect and close tickets based on your specific workflows.
Automatically test the bot over past tickets and measure performance. Identify and fix gaps, and roll this out with confidence.
AI internal chat
eesel AI can process all your internal documentation and become an all-knowing teammate. Train it on your Confluence, Google Docs and more and chat from inside Slack or Microsoft Teams.
One click integrations to train on your Confluence, Google Docs and more.
Chat with the AI from inside Slack, Microsoft Teams, or any page in the browser.
Make different AI bots for different teams and use cases.
AI chat bubble
Embed eesel AI chat widgets on your website or app, and provide exceptional customer experiences even while your team sleeps.
Easily train the AI on your website, PDFs, Shopify and more, and embed where you like.
Control how the AI talks, what it does, what it knows and how it escalates to a human.
Integrate with your product catalog and see how the AI provides concierge sales for everyone.
"It feels like a partnership, rather than a vendor relationship. eesel AI was flexible enough for us to get started quickly and iterate, with great support from the eesel team. eesel has quickly become an integral part of our workflows. Recently, a new customer success hire joked that our eesel AI bot was their best friend during onboarding and interviewing."
Jon Miron
Director of Support and Operations, Product at Yellowdig, Yellow Dig
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
AI for ITSM uses artificial intelligence to enhance IT service management processes. It helps automate tasks, analyze data, and support teams in delivering faster and more efficient IT services.
AI can automate routine tasks like ticket categorization, routing, and response suggestions. This speeds up resolution times, reduces errors, and helps your team focus on more complex requests that need personal attention.
Yes. eesel’s AI for ITSM solutions work with popular platforms such as ServiceNow, Jira Service Management, and Freshservice. You can strengthen your existing workflows without having to change your entire system.
No. eesel’s AI for ITSM tools are designed to be easy to implement with clear guidance and support. You can start automating parts of your service management quickly without major technical challenges.
No. AI for IT service management supports your team by handling repetitive tasks and providing real-time insights. This allows your service desk staff to focus on strategic work and deliver more personalized support to users.
If your IT service desk manages high ticket volumes or faces challenges with speed and consistency, AI for ITSM can help. It improves operational efficiency, enhances service quality, and supports a better experience for both your team and end users.
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