Hook up tools like Jira, Intercom, Freshdesk, Slack, and more to streamline customer service tasks and automate support workflows across platforms.
Create AI agents for customer support, automate tasks in Slack, or handle sales emails. Craft focused AI teammates built for unique task and workflow.
Results
tickets and chat sessions handled with AI support automation for faster customer service
average time for eesel AI to pay itself throughu2028customer support cost savings
saved by 1000s of customers, streamlining customer service and support operations
of customer support conversations resolved with AI, freeing agents for complex tasks
Watch how eesel AI slots right into your customer service tools and workflows, quickly picking up your processes to drive support automation. It’s like adding a smart new teammate, no extra effort needed.
AI Agent
eesel AI automatically learns about your support and tone of voice from past tickets, help centers, macros, and docs, and can seamlessly handle your frontline support.
Picks up knowledge from tickets, help centers, and docs for fast customer support.
Decide when AI answers tickets, drafts responses, or hands off to your team.
Run support automation on past tickets and review results before a full rollout.
AI copilot
eesel AI picks up your customer service workflows and tone from past tickets, help centers, macros, and docs, then writes accurate replies to streamline support.
Learns from past tickets, help centers, and macros to automate your customer replies reliably and fast.
New agents can ask eesel AI anything to sharpen their customer support skills and onboard quicker.
Simulate and test the draft replies in a sandbox environment. Roll out to only specific agents before going live for all.
"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large language models. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation, even if it’s scattered."
Wesley Wang
CTO, Ecosa
AI triage
eesel AI manages all incoming tickets and chats, routing them to fit your customer service workflows. Automatically keep your support queue organised and tidy with smart automation.
explain how AI handles your service desk queries and actions in plain language.
AI removes helpdesk clutter by spotting and closing tickets automatically.
Test on past tickets, measure results, fix gaps, launch with confidence.
AI internal chat
eesel AI taps into your internal docs to boost customer support and automate tasks. Train it with Confluence, Google Docs, and more, then chat inside Slack or Microsoft Teams.
One-click setup to train on Confluence, Google Docs, and other sources.
Use the AI right inside Slack, Microsoft Teams, or straight from your browser.
Set up AI bots for various customer service tasks and support workflows.
AI chat bubble
Add eesel AI chat widgets to your site or app and deliver top-notch customer help, even when your team’s offline.
Quickly train the AI on help docs, tickets, FAQs, and embed for instant support.
Talk with the AI inside Slack, Microsoft Teams, or any support tool your team prefers.
Use the AI inside Slack, Microsoft Teams, or any tool your support team relies on.
"It feels like a partnership, rather than a vendor relationship. eesel AI was flexible enough for us to get started quickly and iterate, with great support from the eesel team. eesel has quickly become an integral part of our workflows. Recently, a new customer success hire joked that our eesel AI bot was their best friend during onboarding and interviewing."
Jon Miron
Director of Support and Operations, Product at Yellowdig, Yellow Dig
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
An AI service desk uses artificial intelligence to help manage and resolve IT and support requests. It automates ticket handling, provides instant answers, and assists agents with suggested solutions to improve speed and accuracy.
An AI service desk can handle repetitive requests automatically, reducing the workload on your team. It helps resolve issues faster, cuts down response times, and allows agents to focus on more complex or high-impact tasks.
Yes. Most AI service desk solutions connect seamlessly with popular IT and support tools such as Jira Service Management, Zendesk, and Freshservice. You can continue using your existing setup while adding powerful AI capabilities.
No. eesel’s AI service desks are designed to be simple to set up, with guided onboarding and easy integration. You can start automating tasks and improving service without major technical changes or long setup times.
No. An AI service desk is meant to support your team, not replace it. It helps manage routine tickets and provides quick answers so your IT staff can focus on strategic work and complex issues that need human expertise.
If your IT or support team receives a high volume of tickets and wants to improve resolution speed and service quality, an AI service desk is a great choice. It helps you scale support, increase team productivity, and deliver a better experience for everyone.
Still have more questions? Message support
Try your AI service desk agent for free.
