From Jira and Intercom to Freshdesk and Slack, quickly train AI bots and agents on multiple sources and use them in custom workflows across all your favorite tools.
Set up an AI agent for Tier 1 support, one for Slack replies, another for sales outreach. Build a whole team of focused AI teammates for every tasks and workflow.
Results
tickets and chat sessions processed
time it takes for eesel AI customer support automation to pay for itself
in savings for 1000s of customers, streamlining customer support operations at scale
of customer support conversations resolved automatically on average, boosting team efficiency
See how easily eesel AI customer support automation slides into your existing workflows, smoothly picking up your processes and acting as a clever service desk sidekick. No extra effort required.
AI Agent
eesel AI learn about your customer support processes and tone from past tickets, help centers, macros, and docs, then smoothly handles frontline support tasks for you.
Quickly learns from previous service desk replies, help docs, macros, and guides to fit right into workflows.
Decide exactly when AI service desk agents jump in, what they manage, and when they pass things to people.
Run the AI on previous service desk tickets and review performance before going live for everyone.
AI copilot
eesel AI adapts to your company’s style and tone from old tickets, help docs, macros, and knowledge bases, then drafts replies for customer questions.
Learns quickly from past service desk replies, help centers, macros, and docs to sound perfectly like your team.
New service desk agents can ask eesel AI anything to onboard, ramp up, and perform better in no time.
Test and review replies in a safe sandbox environment. Roll out to a few agents first before using company-wide.
"We chose eesel AI because it offers multi-channel data input options, allowing us to fully leverage the advantages of large language models. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged. By linking our CSVs, Zendesk, and Google Docs as sources, we can make the most of our vast documentation, even if it’s scattered."
Wesley Wang
CTO, Ecosa
AI triage
eesel AI takes care of every incoming chat and ticket for your service desk, sorting them your way. Keep your ticket queue clear and under control with smart, hands-off automation.
Write out what you want the AI to handle in plain language and decide exactly what steps it should take.
Write out what you want the AI to handle in plain language and decide exactly what steps it should take.
Run the AI on previous tickets to check how it performs. Spot what’s missing and roll it out when you’re ready.
AI internal chat
eesel AI processes all your customer service docs and acts like an all-knowing teammate. Train it on Confluence, Google Docs, and more, then chat inside Slack or Microsoft Teams.
One-click setup to train on Confluence, Google Docs, and service desk platforms.
Talk with the AI from Slack, Microsoft Teams, or any browser page you’re using.
Create unique AI service desk bots for different teams and special use cases.
AI chat bubble
Place eesel AI chat widgets on your website or app to offer continuous customer support and great customer care, even while your team’s offline.
Train the AI fast on service desk articles, PDFs, Shopify, and embed it wherever you want.
Chat with the AI right inside Slack, Microsoft Teams, or straight from any browser tab.
Link your product catalog and watch how the AI handles 24/7 service desk help.
"It feels like a partnership, rather than a vendor relationship. eesel AI was flexible enough for us to get started quickly and iterate, with great support from the eesel team. eesel has quickly become an integral part of our workflows. Recently, a new customer success hire joked that our eesel AI bot was their best friend during onboarding and interviewing."
Jon Miron
Director of Support and Operations, Product at Yellowdig, Yellow Dig
We and our subprocessors (e.g. OpenAI) never use your data to train AI models. It’s contractually guaranteed.
Your data is encrypted at rest and in transit. Only your bots can access it - never humans, never other customers.
We follow GDPR and CCPA programs and offer EU data residency so your data never leaves the region.
Choose zero chat log retention, self-hosted setups, or custom controls to meet your internal security needs.
"Our employees are already reporting a huge boost in day-to-day productivity now that they have instant access to our documentation."
"It is getting us to the right articles really quickly and easily, as well as curating well-formed responses with consistent, “on-brand” tone, still keeping our own style and still keeping that human touch."
"In a business where transactions need to be processed as quickly as possible, every second counts. With eesel, we can find specific answers to questions extremely fast. We can onboard new employees very quickly and have seen up to 80% time savings."
Customer support automation uses AI and other technologies to handle repetitive support tasks. It helps answer common questions, suggest solutions, and route tickets automatically so your team can focus on more complex issues.
Automating routine inquiries means customers get answers instantly, even outside business hours. This reduces wait times and keeps customers happy, while your agents have more time to handle high-priority or sensitive requests.
No. Customer support automation is designed to assist your team, not replace it. It handles simple tasks and provides helpful suggestions so agents can focus on delivering personalized and thoughtful support.
Yes. eesel AI’s customer support automation solutions work seamlessly with popular helpdesks like Zendesk, Freshdesk, and Intercom. You can keep your current workflows and enhance them with AI-powered automation.
No. eesel AI is easy to set up with guided onboarding and intuitive configuration. You can start automating common tasks quickly without needing advanced technical skills.
If your team spends a lot of time on repetitive questions or struggles to keep up with high ticket volumes, which can be a smart move. It improves efficiency, boosts customer satisfaction, and helps your team focus on what matters most.
Still have more questions? Message support
Try AI for customer support automation for free.
