Customer support teams using Zendesk tend to use third party AI tools to help automate processes. The Zendesk platform is already great, but can be made even better through certain AI automations. According to Gartner, organizations can reduce their customer service costs by up to 30% by implementing AI automation. As ticket volume increase and response time expectations shrink, solutions like eesel AI and Stylo have emerged as leading Zendesk ChatGPT integration options.
While both AI automation tools promise to transform customer service operations, selecting the right solution requires carefully evaluating their approaches to ticket handling, knowledge management, and agent augmentation. Make sure you also consider items like pricing, implementation, and customer reviews before pulling the trigger on an AI solution.
How eesel and Stylo AI for Zendesk compare
When evaluating AI automation tools for Zendesk, understanding the core capabilities helps determine which solution best fits your support needs. While similar, eesel AI and Stylo have their own nuanced features and functionalities that help to achieve the same end goal of streamlining customer support processes.
Smart ticket automation
Effective ticket automation can dramatically reduce agent workload while maintaining high-quality customer service. Here’s how eesel AI and Stylo handle this crucial functionality:
eesel AI implements a flexible multi-bot system allowing teams to create specialized workflows for different ticket types. According to customer reviews, this approach delivers more accurate responses and higher resolution rates. The platform’s custom API actions enable bots to perform specific tasks like processing refunds or updating customer information. In other words, eesel AI is able to communicate in complex ways with many other apps, giving it capabilities other AI tools wouldn’t have access to.
In contrast, Stylo uses a single-bot approach with their Policy Engine, as documented in their official guide. Their Policy Engine is essentially a knowledge base with AI features that allow it to automate the pairing of questions to the correct answer. While effective for straightforward queries, this may limit options for complex workflow automation.
Both eesel and Stylo aim to reduce the amount of time spent sorting tickets and answering repetitive questions. eesel AI goes about it in a more detailed manner, giving you more control over how things are done. The multiple bots eesel AI offers you allows your AI to intelligently separate tickets based on items such as brand, topic, or whatever else you require. Stylo takes a more hands off approach, as once the initial set up of their Policy Engine is completed, you’ll be able to set it and forget it.
eesel and Stylo’s AI learning and customization
The effectiveness of AI support tools heavily relies on their learning capabilities and customization options. The usual trade off these tools have is, the more learning and customization options they have, the longer it takes to get up and running.
| Feature | eesel AI | Stylo | Key Benefits |
|---|---|---|---|
| Initial Setup | 5-minute deployment | Not disclosed | Faster time-to-value with eesel AI |
| Knowledge Sources | 100+ integrations, past tickets, past emails, help center | Help Center, past tickets | Broader knowledge base with eesel AI |
| Workflow Design | Multiple specialized bots | Single bot with Policy Engine | Greater flexibility with eesel AI |
| API Integration | Custom API actions | Basic integrations | More automation options with eesel AI |
eesel AI’s extensive integration capabilities allow teams to train their AI on various knowledge sources including Confluence, Google Docs, internal wikis, and even past tickets/emails. We give you the ability to create specialized bots that can be individually customized. By making multiple bots that specialize in different support scenarios, you can create highly customized workflows.
Stylo focuses on leveraging their Policy Engine and existing Knowledge Base articles. While this works well for teams with well-documented processes, it may require more manual customization to achieve the same level of specialized handling that eesel AI offers through its multi-bot system.
Setting up eesel and Stylo AI
Implementing an effective AI support system requires careful consideration of both technical setup and team adoption. eesel AI and Stylo differ in how they approach the deployment aspect of their tools, each favoring a different mindset.
Technical requirements and setup
The technical implementation process varies significantly between these platforms, with each taking a distinct approach to integration and configuration. eesel AI emphasizes simplicity through its streamlined setup process, requiring minimal technical expertise from your team. Not taking into account our help center documents that guide you step by step through every process, eesel AI has an intuitive UI allowing for changes to be made easily.
Getting started with eesel can be done in a couple of easy steps:
- From the dashboard > at the top left > create or select the bot you’d like to train
- From the dashboard > click on the “+” next to Integrations > select or search for Zendesk and connect it
- Select or search for your knowledge base files/doc/links and add those
- From the dashboard > click customize > configure your AI’s tone, behavior, and actions
In contrast, Stylo requires more extensive configuration to get it set up correctly, including Policy Engine setup and detailed knowledge base integration. Stylo does come pretrained, but it won’t be to your specifications which usually ends up being more of a set back, rather than the plug and play solution it was meant to be.
Getting started with Stylo can be easier if you don’t need to customize it to your needs:
- Download Stylo app > accept API access in Zendesk
- In the ticket editor > click the Stylo Smile icon to start generating answers
- If an admin wants to customize things > navigate to the Policy Engine > manually add questions and answers
- Further editing is done in the ticket editor > click “Adjust Reply” > enter new reply
While both platforms integrate with Zendesk, eesel AI has custom APIs that allow you to action and connect more things as it’s less restrictive, in combination with the easily customizable bots, this allows for an AI solution that is easy for anyone to set up.
Pro tip: Gather your knowledge base documentation and define your automation rules before beginning setup to streamline the implementation process.
Getting your team started
Successful AI support implementation demands effective change management and team adoption strategies. These platforms approach team training differently as eesel AI allows for faster implementation tools that anyone can use while Stylo requires specific training to use its Policy Engine.
eesel AI streamlines team adoption with a dedicated support team who guide the setup process. Teams can leverage pre-built templates for common support scenarios while building confidence through real-time simulation tools. Comprehensive documentation and video tutorials provide ongoing reference materials.
Stylo’s approach centers on technical configuration, requiring teams to undergo Policy Engine training and detailed knowledge base integration setup. Teams must also invest time customizing brand tone settings and configuring agent workflows before deployment.
According to EntryLevel’s experience with eesel AI, their team achieved effective customer query handling within days of implementation, demonstrating the platform’s focus on rapid time-to-value
Understanding the pricing of eesel AI and Stylo
When evaluating AI support solutions, understanding both cost structure and return on investment is crucial for making an informed decision. Something like team size or scalability can change your total costs depending on the pay structure of your chosen tool.
Comparing platform costs
While both platforms offer powerful AI-powered support automation, their pricing approaches differ significantly. According to Stylo’s pricing documentation, they charge $15 per agent monthly regardless of usage volume. In contrast, eesel AI’s pricing model starts at $49/month for startups and scales based on interaction volume and feature requirements.
| Feature | eesel AI | Stylo |
|---|---|---|
| Starting Price | $49/month | $15/agent/month |
| Enterprise Features | Available ($799/month) | Custom quote required |
| Usage Limits | Tiered by plan | Unlimited |
| Free Trial Period | 14 days | 14 days |
| Support SLA | Priority on Business+ | Standard support |
| Training Resources | Live onboarding, documentation | Documentation only |
Measuring your return on investment
Calculating ROI requires looking beyond monthly costs. Both platforms offer unique approaches to demonstrating value:
eesel AI analytics:
- Comprehensive ROI calculator showing projected savings
- Detailed ticket deflection/resolution analytics
- Custom reporting on agent productivity
- Integration with existing analytics tools
Stylo reporting:
- Basic ticket volume metrics
- Response time tracking
- Agent performance statistics
According to EntryLevel’s implementation results, companies using eesel AI typically achieve response time reductions of 50-80%, while seeing manual ticket handling decrease by 63%. These improvements translate into substantial cost savings through automated Tier 1 support handling.
Pro tip: Before committing to either platform, use eesel AI’s simulation feature to test the automation on your past tickets. This will give you insights on whether or not the feature will be useful for you and your team.
Real customer results
To truly evaluate AI support tools, we need to examine their practical impact on support operations. An AI tool can have all the bells and whistles, but unless it’s actually improving the lives of your customers and agents in a measurable manner, then it’s all just speculation.
Measurable support team improvements
Global Pay, processing millions of transactions globally, saw dramatic improvements after implementing eesel AI. According to Chief Innovation Officer Alex Capurro, “In a business where transactions need to be processed as quickly as possible, every second counts” (source). Their compliance, QA, and development teams reported remarkable efficiency gains, with time savings of 50-80% in knowledge resource utilization.
EntryLevel’s experience offers another compelling case study. After finding limitations with other tools, they switched to eesel AI. “We previously used Fin but the lack of customisation was difficult to handle… With eesel AI we are able to determine for each use case what the bot responds with specific instructions,” explains Alton Ong, Product Development at EntryLevel (source).
Customer satisfaction and operational metrics
Companies implementing these AI tools have seen significant improvements across key performance indicators. First response times have decreased dramatically, while support quality has become more consistent through standardized AI responses. Customer satisfaction scores have increased thanks to 24/7 availability, and ticket backlogs have been substantially reduced as AI handles routine queries.
Stylo or eesel AI for your Zendesk
Choosing between eesel AI and Stylo requires careful consideration of your support needs and organizational goals.
| Feature | eesel AI | Stylo | Impact |
|---|---|---|---|
| Pricing Model | Usage-based pricing starting at $49/month | $15 per agent monthly (source) | Predictable costs vs. scalable pricing |
| Implementation | 5-minute setup with guided onboarding (source) | 14-day implementation period | Speed to value |
| Customization | Custom API actions, multi-bot workflows, extensive integrations | Brand tone management, e-commerce integration | Workflow flexibility |
For organizations prioritizing deep workflow automation and scalable pricing, eesel AI offers compelling advantages. As noted by Global Pay’s CIO, “We can find specific answers to questions extremely fast, and help new people learn about different processes” (source).
On the other hand, Stylo may better suit teams focused primarily on agent assistance and e-commerce integration, with its per-agent pricing model providing predictable costs for stable team sizes.
Choose the right tool
To make an informed decision you should first take a look at what you need and narrow down the tools that address them. In the case of eesel AI and Stylo, you should consider their capabilities, the easy of setup, team implementation, cost, as well as, customer reviews.
Sometimes you’ll have a make or break requirement and deciding will be easy, however this isn’t always the case. Getting a top down view of all of these factors will allow you to better decide which tool brings more to the table while not costing you an arm and a leg.
Ready to explore how eesel AI can transform your support operations? Schedule a personalized demo to see our advanced workflow automation and multi-bot capabilities in action.
