EntryLevel integrates eesel AI with Intercom to handle initial support inquiries swiftly and effectively.
eesel AI's customized knowledge base and automated workflows streamline customer issue resolution across various support categories.
It has significantly reduced response times, enhancing customer satisfaction and operational efficiency.
EntryLevel chose eesel AI for its customization capabilities, enabling control over automated responses tailored to specific user needs.
—
EntryLevel stands as a pioneering learning platform dedicated to empowering individuals in pursuit of new career opportunities. They guide their customers in discovering and transitioning into their next job through targeted training.
EntryLevel's experience with eesel AI shows how strategic integration of AI-driven solutions can transform customer support operations. By automating initial responses, improving response times, and reducing manual interventions, eesel AI not only enhances operational efficiency but also augments overall customer satisfaction.
AI to triage and give first response
According to their product developer, Alton Ong, "We primarily use Eesel's agents to handle the first response for our support tickets." This strategic integration allows EntryLevel to address customer queries right from the outset, enhancing user satisfaction by resolving simple administrative and sales issues instantly. The custom knowledge base for each support agent ensures that queries are routed correctly and handled with precision, whether they pertain to bugs, administration, or sales inquiries.
By automating initial responses through tagged bots, EntryLevel ensures that customer issues are addressed as quickly as possible. "Instead of waiting for a support reply, it helps with the first time to message which is generally the most impactful," says Alton. This rapid first-response capability not only improves the customer experience but also minimizes the likelihood of users abandoning their inquiries due to prolonged wait times.
Why eesel over competitors
When asked why they chose eesel AI over other tools like Fin, EntryLevel was quick to highlight eesel's customization. "We previously used Fin but the lack of customisation was difficult to handle... With eesel, we are able to determine for each use case what the bot responds with and how they do it with specific instructions," Alton explains. This customization capability was lacking in their previous tool, making it challenging to tailor responses effectively. Eesel's ability to empower users to steer AI responses and maintain control over the information flow proved essential in making the choice for eesel AI.
Future goals
The adoption of eesel AI has significantly boosted EntryLevel's operational efficiency. "It helps solve simple admin and sales issues our customer faces very quickly… Our first time to response has obviously dramatically gone up," Alton states, indicating the benefits of reduced response times. Moreover, EntryLevel aims to further streamline their support processes by utilizing eesel's capabilities in knowledge maintenance and automating routine tasks. "We would like to see a reduction in manual overall processes with the knowledge maintenance and the amount of times our support team has to intervene."
