Hire eesel like a teammate.
One fixed monthly price. A ticket or a chat is 1 credit.
Free
A trial. No card.
100 credits to try everything: every feature, every integration.
Everything included
- Every integration
- Every channel: helpdesk, Slack, chat bubble, email, extension
- Scheduled agents
- Reports
- Skills
- Unlimited agents and seats
- Community support
Teammate
Pick a monthly batch. Change size any time.
A ticket or chat is 1 credit, however long. Learn more
Everything included
- Every integration
- Every channel: helpdesk, Slack, chat bubble, email, extension
- Scheduled agents
- Reports
- Skills
- Unlimited agents and seats
- Community support
Add-ons
Priority support
A named person, same-day human replies. Default support is eesel first, then a human within a few days.
From $299/month
SSO and MFA
SAML single sign-on, enforced two-factor.
From $199/month
Data residency
Keep your data in the EU or the US.
$500/month
HIPAA
Signed BAA and a setup built for health data.
Talk to us
Doing a security review? Our security documents and DPA are available on request, under NDA. SOC 2 Type II is underway.
Pay a year upfront, get two months free
Any size. Talk to us and we set it up.
Rideshare analytics app, on Zendesk
In the first month, eesel is resolving 73% of our tier 1 requests. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
Online mattress and furniture brand, on Zendesk
We chose eesel AI for its multi-channel data input. By linking our Zendesk and Google Docs, customers get instant responses and tough questions are automatically triaged.
Wesley Wang
CTO, Ecosa
Common questions
A ticket your agent works on is 1 credit. A chat with a customer is 1 credit. Slack questions, scheduled agents and reports use credits too, and bigger jobs like writing a full blog post use more than one. Questions you ask eesel in the dashboard are mostly free. One bar in your dashboard shows how much of this month you have used.
Start from your monthly ticket count, since one ticket is 1 credit. If you also use eesel in Slack or run reports, add a little. If you guess low, move up a size any time.
No. You pay for the plan and nothing else. Add as many teammates and agents as you like.
No. A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it: looking up an order, checking a policy, updating another tool.
No, only for tickets your agent actually works on. Most helpdesks carry plenty of noise: spam, auto-replies, notifications, whole categories you would rather a person handled. Tell the agent to leave those alone and they never count.
Your agents pause until your credits reset, and you get an email as you get close. If you would rather they keep going, turn on overage with a monthly cap you set: extra credits are $0.80 each, billed with your next invoice. If you go over often, moving up a size works out cheaper.
No. Your credits reset at the start of each billing month, so if you have some left near the end, that is a good time to try something new.
Yes. Move up or down from Workspace Settings > Billing in your dashboard. Moving up takes effect straight away. Moving down takes effect from your next billing date.
Yes. You get 100 credits to try everything: every feature, every integration. Connect your helpdesk and see real drafts before you pay anything. When you are ready, pick a size.
No. You only add a card when you pick a plan.
Yes. Go to Workspace Settings > Billing in your dashboard and cancel through Stripe. No lock in and no cancellation fees. If you run into any issues, contact us and we will help.
Contrata a tu primer companero.
Start free with 100 credits. Every feature included. No card needed.