Hire your AI customer service agent.
Handle tickets, not headcount.
An AI customer service agent that learns from your past tickets and handles support automatically. You focus on what's next.
Invite your AI customer service agent to your helpdesk
Your AI agent learns from your past tickets, help docs, and how your team works. Years of context, ready instantly.
Results from day one, with your team in control
It immediately starts drafting replies, triaging tickets, and flagging escalations for your team to review. Start with full oversight, then let it go solo on the easy ones when you're ready.
Simulate before you go live.
Run simulations on your past tickets. See how it handles each theme, where it's strong, and where the gaps are. Fill those gaps, re-run, and roll out only when you're confident.
23 tickets last week asked about pro-rated refunds, but your docs only cover full cancellations.
Just added our refund policy to the billing knowledge base.
Refund coverage now 91%. I also see 14 unanswered SSO tickets, mostly SAML config errors.
Uploaded the SSO troubleshooting guide and SAML setup doc.
Sources indexed. Running the updated simulation now.
Configure your agent with a conversation.
Just talk to it to configure when it jumps in, how it writes, whether it sends replies or only drafts them for review. And more.
eesel
Ticket from Sarah Chen about a double charge on order #4521. Found the duplicate in Stripe. Reply with 3-5 day refund timeline?Ticket from Sarah Chen about a double charge on order #4521. Found the duplicate in Stripe. Reply with 3-5 day refund timeline?
Yes, and add our office hours: 9-5 Mon-Fri for follow-up.Yes, and add our office hours: 9-5 Mon-Fri for follow-up.
Added. Sending reply with refund timeline and office hours now.Added. Sending reply with refund timeline and office hours now.
Sent! I'll remember the office hours note for future tickets.Sent! I'll remember the office hours note for future tickets.
Extra capabilities to support your customer service team.
Built to handle complex helpdesk setups out of the box.
Ich habe meine Bestellung vor 2 Wochen aufgegeben und noch nichts erhalten.Meine Bestellung vor 2 Wochen ist noch nicht angekommen.
Ihre Bestellung #7291 wurde am Montag versandt. Hier ist Ihr Tracking-Link. Kann ich sonst noch helfen?Bestellung #7291 wurde Montag versandt. Hier ist Ihr Tracking-Link.
Multilingual
Customers write in their language, get answers in their language. Supports 80+ languages out of the box.
Hey! Based on last week's tickets, I feel like we need 2 additional knowledge base articles. I've drafted them here, what do you think?Based on last week's tickets, I drafted 2 new KB articles:
Automatic KB articles
Finds topics your knowledge base doesn't cover yet and drafts articles to fill the gaps.
151 tickets analyzed across 6 themes151 tickets, 6 themesTheme analysis
Surfaces recurring themes and patterns from recent tickets so you can spot trends and act on what matters.
Works with your helpdesk
Zendesk
Freshdesk
Intercom
HubSpot
Gorgias
Front
Help Scout
SalesforceWhat support teams are saying.
Real results from real teams.
We tried using Intercom Fin but weren't able to customize it. We now have 3 eesel AI agents in Intercom that triage and respond.
Alton Ong
Product Development, EntryLevel
In the first month, eesel is resolving 73% of our tier 1 requests. eesel offers easy Zendesk implementation and setup. Our team implemented and achieved results quickly during our 7-day trial.
Kim Simpson
Gridwise
We use it to be the first responder to our Helpdesk tickets in Jira. It essentially acts just like an agent would.
Jason Loyola
Head of IT, InDebted
We have been using this app in our business for the past 2 months and the results are incredible! It really relieves our small support team from being over ran by questions that can be easily answered by a simple ai. Thank you for your support so far!
Oil Stores Support
Oil Stores
We chose eesel AI because it offers multi-channel data input options. Customers can get instant responses with real-time pricing info, and tough questions are automatically triaged.
Wesley Wang
CTO, Ecosa
Eesel has greatly improved our speed and interactions with Zendesk and customers by providing accurate draft responses on all cases via past ticket data, saving time searching and manually sorting. The dashboard is straight forward to setup and the extension reaches beyond just Zendesk to other areas of the business. The support provided by the Eesel team has been stunning. Highly recommend!
Filip Miskovski
Recordpoint
Your AI agent can handle more than just support tickets.
Meet the whole team.
Write a blog post about improving customer support response times
Content Writer
Writes help articles from your resolved tickets and docs. Works with WordPress, Notion, Google Docs.
Do you have this jacket in a medium? Looking for something warm for winter.
Yes! The Alpine Puffer (M) is in stock. $189. Rated for -10°C, 4.9/5 for skiing. Add to cart?
E-commerce
Answers product questions, recommends items, handles order inquiries. Works with Shopify, WooCommerce, Gorgias.
Here's your 24h breakdown:
Top critical: "Payment gateway timeout", 14 affected customers since 2 AM.
Analyst
Surfaces trends from tickets, flags issues before they escalate.
Simple, usage-based pricing.
$0.40 / ticket
Billed at the end of each month based on actual usage. Set monthly caps so there are never any surprises.
Common questions about AI customer service agents
Absolutely. Start your AI customer service agent in draft mode. You review and approve everything before it sends. Set escalation rules for anything sensitive. You decide when (and if) it handles tickets autonomously. Most teams start supervised and gradually give the agent more autonomy as trust builds.
Yes. Every edit and correction improves future responses. It learns your tone, your policies, and your preferences. The more you work with it, the better it gets.
The AI customer service agent works inside Zendesk, Freshdesk, Intercom, HubSpot, Gorgias, and more. It lives in your existing helpdesk with no context switching and no new interfaces to learn. Your team keeps working exactly as they do now.
You could. Months of engineering time might get you 70% of the way there. But we've already solved the hard parts: the integrations, the learning loop, the guardrails. And we keep improving it every day. Your engineers should be building your product, not reinventing support automation.
Confidence-based routing. Low confidence = draft for review, not a live reply. Run simulations before going autonomous. If it doesn't know, it says so, or escalates.
Yes. Supports 80+ languages. Customers write in German, get answered in German. Trained on your multilingual ticket history.
SOC 2 compliance in progress, working with SOC 2 compliant processors. EU data residency available. We sign DPAs. Your data is never used to train models.
Most built-in AI tools give you a fixed chatbot. eesel gives you a configurable AI customer service agent that learns from your actual solved tickets, not just your help center. It works across multiple platforms simultaneously with auto sync, so a single agent can cover Zendesk, Slack, and your website at once. Plus transparent per-ticket pricing, not per-resolution.
It scales with you. Black Friday surge? Holiday peak? Your AI teammate doesn't need overtime. Pay for what you use.
Hire your AI customer service agent.
Invite it to your helpdesk. Shape how it works. Let trust build from there.