Picking the perfect AI for Confluence makes a world of difference in for your team. But with so many similarities in their offerings, it can be hard to know which can be right for you.
While both eesel AI and Atlassian Intelligence integrate with Confluence, and offer a lot of similar features, they each bring their own flavour to the table.
For example, eesel AI doesn’t just connect with Atlassian’s platforms, but also Google Docs, help desks, and hundreds (yes hundreds) more. It provides quick answers and streamlined access across all of those sources.
However, Atlassian Intelligence is built right into the Atlassian suite to deliver project-specific insights within Confluence Cloud.
Let’s see which AI solution might suit your team’s needs better.
Our recommendation for the AI Confluence option that’s right for you
- Choose eesel AI if your team needs to integrate with apps outside of Atlassian. You’ll get deep customization, and affordable scalability across diverse tools.
- Choose Atlassian Intelligence if your organization wants to keep everything within the Atlassian suite, and wants to prioritize in-suite automation.
eesel AI benefits for Confluence
eesel AI is a customizable solution that simplifies support, enhances team collaboration, and improves customer interactions across all your platforms. Thanks to its advanced customization, extensive integrations, and affordability, eesel AI lets you upgrade your Confluence setup without breaking the bank.
Key benefits of adding eesel AI to Confluence
- Instant internal assistance with Teammate AI: eesel AI’s Teammate AI acts like the ideal teammate to your support team. Once connected to your knowledge sources like Confluence, it provides quick answers to your team on Slack, and Teams, providing access to info without missing a beat.
- Real-time customer engagement with Livechat AI or Helpdesk AI: eesel AI can bring answers from your chosen Confluence pages straight to your customers. It handles product questions and support requests automatically, slashing manual response times, and taking care of Tier 1 tickets for you.
- Broad customization and integration options: eesel AI shines with its advanced customization and integration options. You can set up multiple bots, each with tailored permissions, tone, and actions. With integration support for over 100 platforms, eesel AI ensures a cohesive experience across all your tools.
- Search for fast access: eesel AI helps you find relevant answers instantly. You simply ask the AI a question, making it easier to find specific information in large Confluence databases.
- Cost-effective payment model: Pay a flat fee every month, and only pay for extra when you want more interactions. No automatic fees or payments. It scales smoothly for teams of all sizes, and with a free trial available, you can experience AI-driven support without hefty upfront costs.
Atlassian Intelligence benefits for Confluence
Atlassian Intelligence is a built-in AI solution for Confluence Cloud and other products in its suite (but NOT Confluence Data Center). It simplifies tasks and boosts productivity for users on Premium and Enterprise plans.
With features like content creation assistance, smarter search, and workflow management, it helps Confluence users stay productive within the familiar Atlassian environment.
Where Atlassian Intelligence and Confluence performs
- Streamlined Content Management: Atlassian Intelligence streamlines content management by automating drafting, editing, and summarizing within Confluence. This keeps your documentation up-to-date and cuts down on manual content work.
- Automated Task Creation with Jira: Generate Jira tickets directly from Confluence, streamlining task management without the need to switch tools. This tight integration is great for teams working exclusively within the Atlassian ecosystem.
- Secure Data Handling within Atlassian Standards: Data security is a strong point for Atlassian Intelligence. It adheres to Atlassian’s strict data privacy protocols, ensuring only authorized users access AI-generated insights – ideal for teams with compliance requirements.
Feature Comparison: Customization, Integrations, and Cost
| Feature | eesel AI | Atlassian Intelligence |
|---|---|---|
| Customization | High flexibility with multiple bots, each tailored for specific audiences, with full control over tone and actions. | Limited customization. Built-in features offer basic automation and responses but with less control over bot behavior. |
| Integration Scope | Connects with 100+ platforms, including Confluence, Slack, Google Drive, and Zendesk, supporting varied workflows. | Integrates directly within Atlassian’s ecosystem (Confluence, Jira), great for working within Atlassian products, not ideal when you use non-Atlassian apps. |
| Setup Complexity | More options for tailored configurations may require a learning curve and setup time, especially with multiple bots. | Streamlined setup within the Atlassian suite, suited for teams needing minimal initial configuration and faster deployment. |
| Use Cases | Ideal for teams needing custom AI for both customer support and internal tasks across multiple platforms. | Limited uses. Best for Atlassian-centric teams seeking AI support for internal automation and basic content management. |
| Cost Structure | Flat rate with a pay-per-interaction model scales affordably, with a free trial available, fitting teams of all sizes. Don’t pay per user. | Included in Atlassian’s base plans. Advanced offerings like Rovo are not part of Atlassian Intelligence and are expensive add-ons. Only available on Premium and Enterprise Atlassian plans, which may be costly for smaller or non-enterprise teams. Check here for more info. |
| Data Privacy & Security | Data privacy managed independently with SOC2 compliance. Customizable access settings across platforms. | Adheres to Atlassian’s built-in security and permission frameworks, suitable for teams with strict compliance requirements. |
When to choose eesel AI for Confluence?
eesel AI is ideal for Confluence users who need flexible, multi-platform AI solutions that are customizable and cost-effective. For teams managing workflows across various tools, eesel AI’s adaptability and broad integration options make it an excellent choice. Here’s when it’s especially useful:
- Customizable AI for multi-platform teams: For a mid-sized e-commerce company using Confluence for internal knowledge sharing, Zendesk for customer support, and Slack for team communication, eesel AI enables the creation of customized bots for each platform. With one bot for customer inquiries on Zendesk, another for team support on Slack, and one for internal knowledge in Confluence, each bot is optimized for its platform, providing consistent, reliable responses across all channels.
- Cost-effective AI support for growing companies: Startups aiming to streamline support without high upfront costs can leverage eesel AI’s payment model. They can automate frequent support queries and keep expenses manageable as they scale.
- Advanced customization and control for brand-specific needs: A software development company with a distinct brand voice can rely on eesel AI to reflect its unique style across interactions. Each bot’s tone, actions, and escalation paths can be customized to align with brand guidelines. For example, bots in Confluence and Slack can be configured to tag tickets that require human attention automatically, while maintaining the preferred language and messaging style across each channel.
When to choose Atlassian Intelligence for Confluence?
Atlassian Intelligence is a strong choice for teams already deeply invested in the Atlassian ecosystem.
- For teams focused keenly on Atlassian products: Organizations that already rely on multiple Atlassian products – like Confluence, Jira, and Trello – will enjoy the convenience (which comes at a cost) Atlassian Intelligence provides. Built-in automation allows teams to create Jira tickets directly from Confluence and use the Q&A search feature for faster information retrieval.
- For teams focused on automation and task management: Project management teams that frequently use Confluence and Jira will benefit from Atlassian Intelligence’s automation capabilities. Teams can quickly generate project summaries and set up automated follow-up tasks directly within Confluence, saving time on documentation and boosting efficiency.
So, what one should you choose?
Choosing between eesel AI and Atlassian Intelligence for Confluence comes down to your team’s needs for flexibility, integration, and functionality.
For teams needing cross-platform support, advanced customization, and a cost-effective model, eesel AI stands out. It integrates seamlessly with over 100 tools, making it ideal for teams handling diverse workflows across platforms like Zendesk, Slack, and Confluence. With features like customizable bots and flexible pricing, eesel AI adapts to both customer-facing and internal needs.
In contrast, Atlassian Intelligence is a strong choice for teams already invested in the Atlassian ecosystem. Its built-in automation and integrations with Jira and Trello streamline workflows, making it a reliable option for teams focused on automation and data security within Atlassian’s suite.
To explore how eesel AI can transform your Confluence experience, consider a free trial or book a demo today. Discover the benefits of advanced customization, extensive integrations, and affordable scalability with eesel AI.
