Blog

A frontline guide to automating tier-1 support with AI: which tickets to hand over, how to train and test the agent, and how to keep a human in the loop.

What OpenAI Codex record and replay actually does: demonstrate a workflow on your Mac once, and Codex turns it into a reusable skill. How it works, its limits, and where it fits.

I build AI support agents for a living. Here are the 8 best AI for SaaS support tools in 2026, with real pricing, real limits, and an honest verdict on each.

I tested the best AI for startup support against real ticket queues. Here are the 7 tools worth your money in 2026, what they actually cost, and who each one is for.

Is AI customer service worth it for a small business? The honest answer depends less on the AI and more on your ticket volume, your repeat rate, and the pricing model you pick.

I compared the best AI for Hiver in 2026, from Hiver's own AI Copilot and AI Agents to eesel, Help Scout, Front and more, with real pricing and honest verdicts.

Thomas is a Y Combinator-backed AI founder, a virtual human that starts and runs its own companies. Here's what it actually is, how it works, and what it means for AI at work.

GLM-5.2 for business: a clear-eyed look at Z.ai's open-weights model, what the benchmarks and the ~1/6th price actually mean, and where it fits real work.

GLM-5.2 is Z.ai's open-weights model that matches near-frontier coding at about 1/6th the price. Here's what it is, how it works, and what it means for support teams.