Freshdesk AI agents to automate the frontline
Join 100s of other teams
Teach your Freshdesk AI agents any knowledge
Freshdesk Tickets
Teach the AI on your best emails, tickets and conversations.
Freshdesk Macros
Train the AI on any canned replies you’ve already made and more.
Freshdesk Help center
Train the AI on your help center whether it’s private or public.
Freshdesk AI agent taught by your company docs
From Confluence and Google Docs to PDFs and Notion pages, you can train the AI on any content.
Everyone's a top performer with Freshdesk AI agent assistants.
AI drafts for Freshdesk tickets
AI automatically draft responses for new Freshdesk tickets based on the content you train the bot with.
Zero hallucination
The AI agent never replies with any knowledge from outside the documentation you’ve trained it on.
Full control
Customize exactly what the AI knows, how it writes, and incrementally teach it more.
Gradual roll out
Test with experienced agents without affecting others, and roll out to everyone when confident.
Let Freshdesk AI agents automate your frontline.
Let AI agents handle new Freshdesk tickets
AI can automatically pick up new Freshdesk tickets, respond based on how you train them, and escalate to humans as needed.
Evaluate and monitor your Freshdesk AI agents.
Clear insights on all AI interactions
Get detailed insights on questions coming in, what the AI is saying, gaps in the training of your AI, customer satisfaction and more.
ROI reports
Measure the deflection rate and cost savings.
Gaps in knowledge
Report on all the queries the AI needs more training for.
Bulk simulation
Simulate the AI over several previous tickets at once.
Freshdesk AI agents.
Trusted by enterprise.
No training on your data
We have contractual agreements
with our AI subprocessors that
prohibit the use of customer data
to train their models.
Secure encryption
When you use eesel AI, your
data is encrypted in-transit using
TLS 1.2 or greater.
Advanced permissions
Specify who can do and create
what, with granular precision.
GDPR & CCPA
We have mapped our privacy
program to the GDPR and other
global privacy regulations.
EU data residency
All data can stay, and never leave, the European Union.
SOC 2 Subprocessors
Pinecone is the vector database we use to store data and it is SOC2 (Type 2) compliant.
See how Freshdesk AI agents supercharge the best teams.
eesel AI deflects 15% of Jira issues being raised, and draft replies for the rest based on our internal Confluence pages.
Jason Loyola
Head of IT, InDebted
We’re able to gather scattered information, and makes everyone more self-served and knowledgeable.
Flemming Ottosen
Development Director, Simployer
eesel AI streamlines our workflow, boosts productivity, and ensures a higher level of service consistency.
Melissa Ryan
Zendesk Administrator, Discuss.io
Loved by 100+ customers.
With over 500k AI replies generated and $10 million in improved efficiency, see how companies big and small use eesel to improve sales and support.
Teammate AI and Livechat AI included,
for the same price
Teammate AI
Teach AI your company wiki and docs, and supercharge your team with instant answers for any question.
Livechat AI
Plug an AI chat bubble on your website to support or sell 24/7, all on auto pilot.
Freshdesk AI blogs
The ultimate AI guidebook for Google Docs: AI for your company wiki
For everything AI and Google Docs, look no further. Setup guides, top tips, complicated questions untangled for Gemini and AI for Docs.
Your ultimate Zendesk AI guidebook: AI for customer support
For everything AI and Zendesk, look no further. Setup guides, top tips, complicated questions untangled.
Try a Freshdesk AI agent today for free
It only takes a few minutes to get set up.